Deliver exceptional customer support in any language with Swiftask and 8x8
Swiftask integrates with 8x8 to translate and manage your customer interactions in real time. Never let language barriers slow your global growth.
Result:
Improve your global customer satisfaction (CSAT) while drastically reducing the cost of hiring multilingual support teams.
AI Agents
8x8 connect
Connector 8x8 connect · Secure OAuth 2.0
Language barriers are holding back your global expansion
Managing multilingual customer support is a complex challenge. Hiring agents proficient in every language is expensive and hard to scale. As a result, non-native customers wait longer for answers that are often inaccurate or generic.
Main negative impacts:
Longer response times
Routing tickets to specific bilingual agents takes time, degrading the overall customer experience.
High operational costs
Maintaining a support team covering 5 or 10 different languages is a massive financial burden for many companies.
Inconsistent brand voice
Service quality varies based on an agent's linguistic proficiency, making your brand image unstable in foreign markets.
Swiftask automates multilingual support within 8x8. Our AI agents understand, translate, and respond to your customers in their native language, instantly and accurately, 24/7.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
An international customer sends a request in Spanish. The ticket arrives in 8x8 and waits for a bilingual agent to become available. If none are available, the customer waits for hours or receives a generic English response, feeling frustrated.
With Swiftask + 8x8
The customer sends their request in Spanish. Swiftask detects the language, translates the request, generates an accurate response in Spanish, and injects it directly into 8x8. The customer receives immediate help, as if speaking to a local.
Activate multilingual support in 4 steps
1
STEP 1 : Configure your Swiftask AI agent
Define your agent's knowledge base (FAQs, product docs) and tone guidelines to ensure brand consistency.
2
STEP 2 : Connect 8x8
Link Swiftask to your 8x8 instance via our secure native connectors. No complex infrastructure to deploy.
3
STEP 3 : Activate the multilingual skill
Enable the language translation and understanding engine. Your agent is ready to handle dozens of languages simultaneously.
4
STEP 4 : Monitor and refine
Track performance from Swiftask. The agent learns from interactions to continuously improve response quality.
Key features for global support
The agent analyzes context, sentiment, and customer language before formulating an adapted response that respects cultural nuances.
- Target connector: The agent performs the right actions in 8x8 connect based on event context.
- Automated actions: Automatic language detection. Real-time bidirectional translation. Support for 50+ languages. Seamless integration with 8x8 workflows. Archiving of translated exchanges for reporting.
- Native governance: You keep full control: hand-off to a human agent is possible at any time if the AI detects a complex situation.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for 8x8?
24/7 availability
Provide instant support, regardless of your customers' time zone or language.
Cost reduction
Automate up to 80% of recurring tickets without increasing your team size.
Increased customer satisfaction
Speaking your customers' language is the fastest way to build trust and loyalty.
Immediate scalability
Launch into new markets without needing to hire local support teams.
Brand consistency
Your tone and product information remain identical across all languages.
Security and compliance
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
- Data protection: Full GDPR compliance. Your support data is never used to train public models.
- Robust integration: Use of official 8x8 APIs ensures maximum stability for your workflows.
- Human control: 'Human-in-the-loop' mode to validate sensitive responses before sending.
- Traceability: Every exchange is logged with full traceability of the translation performed.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | Under 30 seconds |
| Cost per ticket | High | Reduced by 60% |
| Customer satisfaction (CSAT) | Variable | Consistently rising |
| Languages supported | 1 or 2 | 50+ |
Take action with 8x8 connect
Improve your global customer satisfaction (CSAT) while drastically reducing the cost of hiring multilingual support teams.