Qualify leads instantly with 8x8 Connect and Swiftask
Swiftask integrates with 8x8 Connect to automatically qualify every incoming prospect. Stop wasting time on unqualified leads.
Result:
Increase your conversion rate by passing only hot leads to your sales team.
AI Agents
8x8 connect
Connector 8x8 connect · Secure OAuth 2.0
Your sales teams are overwhelmed by unqualified leads
The volume of incoming leads via 8x8 Connect is high, but manual sorting is slow and costly. Your sales team spends too much time on prospects who don't match your criteria, while real opportunities remain untapped.
Main negative impacts:
Time wasted on cold leads
Sales teams waste precious hours contacting unqualified prospects instead of focusing on high-value opportunities.
Slow response to prospects
Manual processing delays reduce reactivity, significantly lowering your conversion chances.
Poor sales-marketing alignment
Without clear and automated qualification criteria, the leads handed over aren't optimized for quick conversion.
Swiftask analyzes incoming data from 8x8 Connect in real time. The AI asks qualification questions, assesses intent, and automatically qualifies the lead before any human intervenes.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A prospect contacts via 8x8 Connect. The message sits in a queue. A sales rep handles it hours later, tries to reach out, and realizes the prospect isn't qualified. Time wasted: 45 minutes.
With Swiftask + 8x8 Connect
From the first message on 8x8 Connect, the AI agent engages the prospect, collects key info, verifies qualification criteria, and updates your CRM. The rep receives a qualified lead ready to close.
How to automate your qualification in 4 steps
1
STEP 1 : Define your qualification criteria
Configure your Swiftask agent with the questions and scores needed to identify a qualified lead.
2
STEP 2 : Connect 8x8 Connect to Swiftask
Use our native connectors to link 8x8 Connect to your AI agent in just a few clicks.
3
STEP 3 : Activate the qualification flow
The AI agent handles the initial conversation via 8x8 Connect as soon as a new lead arrives.
4
STEP 4 : Sync with your CRM
Qualified leads are automatically pushed to your CRM with all collected information.
Key features for qualification
Semantic intent analysis, automatic scoring, contact data verification.
- Target connector: The agent performs the right actions in 8x8 connect based on event context.
- Automated actions: Automatic response, intelligent routing to the right salesperson, automatic CRM update, priority alert for hot leads.
- Native governance: Every step of the qualification is tracked for fine-grained analysis of your funnel.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for 8x8 Connect
Accelerated conversion
The AI's immediate reactivity significantly increases the chances of turning a prospect into a customer.
Sales productivity
Your teams focus only on the leads with the highest sales potential.
Structured data
Each lead is qualified and enriched before reaching your CRM, ensuring clean data.
Scalability
Manage thousands of leads simultaneously without needing to increase your qualification team size.
Seamless customer experience
The prospect gets an instant, relevant response, strengthening your brand image.
Security and compliance
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
- Data protection: Full GDPR compliance for all collected interactions.
- Encrypted connection: Secure exchanges between 8x8 Connect and Swiftask.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance
| Metric | Before | After |
|---|---|---|
| Qualification time | Several hours | A few seconds |
| Conversion rate | Low | Optimized |
Take action with 8x8 connect
Increase your conversion rate by passing only hot leads to your sales team.