Ensure 24/7 customer support with your AI agents and 8x8 Connect
Swiftask integrates with 8x8 Connect to provide instant assistance to your customers, at any time. Answer questions, solve issues, and qualify requests without delay.
Result:
Improve your CSAT while freeing your human agents from repetitive night and weekend tasks.
AI Agents
8x8 connect
Connector 8x8 connect · Secure OAuth 2.0
The challenge of uninterrupted customer support
Your customers expect immediate answers, regardless of time zones. When your human team is offline, response times lag, leading to frustration and lost opportunities.
Main negative impacts:
Prohibitive wait times
Lack of immediate response outside business hours degrades customer experience and lowers overall satisfaction.
Team burnout
On Monday mornings or after holidays, your team is overwhelmed by a backlog of pending tickets.
Loss of qualified leads
Prospects who do not receive an instant response often turn to your faster competitors.
Swiftask combined with 8x8 Connect allows your customers to interact with an intelligent AI agent on your preferred communication channels, ensuring total service continuity.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer sends an urgent request on Saturday night. It stays in the queue until Monday morning. The impatient customer cancels their request or leaves a negative review.
With Swiftask + 8x8 Connect
The customer contacts your support. Your AI agent, connected via 8x8 Connect, analyzes the request, provides an immediate solution, or qualifies the ticket for priority handling on Monday.
Setting up your 24/7 support in 4 steps
1
STEP 1 : Configure your AI agent
Define the knowledge base and tone of your agent in Swiftask so it perfectly reflects your brand.
2
STEP 2 : Connect 8x8 Connect
Integrate your 8x8 channels (SMS, WhatsApp, etc.) to Swiftask via our native connector to centralize interactions.
3
STEP 3 : Define resolution scenarios
Set up automated responses for frequent questions and escalation protocols to humans if necessary.
4
STEP 4 : Launch your continuous support
Activate the agent and monitor performance in real-time on the Swiftask dashboard.
Capabilities of your 24/7 AI agent
The AI analyzes customer intent, sentiment, and interaction history to provide a contextual and relevant response.
- Target connector: The agent performs the right actions in 8x8 connect based on event context.
- Automated actions: Answer common FAQs, qualify support requests, schedule appointments, trigger actions in your CRM, escalate emergencies to the right expert.
- Native governance: Each exchange is logged to improve the agent's continuous learning and ensure service quality.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support?
Total availability
Uninterrupted 24/7 support, without the need for night shifts for your human teams.
Drastic reduction in response time
Instant answers to simple queries, significantly increasing customer satisfaction.
Effortless scalability
Handle thousands of concurrent conversations without saturating your customer support team.
Governance and compliance
Precisely control what the agent says and ensure all interactions meet your standards.
Seamless integration
8x8 Connect becomes the omnichannel communication engine of your automated support strategy.
Security and reliability
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
- Data encryption: All conversations passing through 8x8 and Swiftask are protected by end-to-end encryption protocols.
- Brand control: You keep full control over the AI's responses via strict moderation rules.
- GDPR compliance: Customer data management is compliant with the strictest privacy protection standards.
- System redundancy: A robust infrastructure to ensure your support service is always online.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours (or days) | Instant |
| Resolution rate without human | 0% | Up to 70% of requests |
| Agent workload | Saturated by volume | Focused on complex cases |
| Service availability | Business hours | 24/7/365 |
Take action with 8x8 connect
Improve your CSAT while freeing your human agents from repetitive night and weekend tasks.