Tarification

Analyze churn causes with LiveSession and Swiftask

Swiftask connects your LiveSession data to analytical AI. Pinpoint exactly why your users are leaving your product.

Resultat:

Turn raw sessions into actionable insights to drastically reduce your churn rate.

Churn remains a mystery without behavioral analysis

Standard analytics tell you that a user left, but not why. Without session context, you remain blind to the real friction points driving customers away.

Les principaux impacts négatifs :

Invisible friction: Interface bugs, loading times, or complex flows hurt usage without you knowing.
Delayed reaction: You try to retain a client after they've already canceled, making any action ineffective.
Disconnected data: Impossible to correlate session events with customer profiles to understand churn patterns.

Swiftask ingests LiveSession data to analyze behaviors typical of churned users. You receive alerts on suspicious patterns before churn happens.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

You check monthly churn charts. You see an increase, but must manually watch hundreds of LiveSession replays to guess what happened.

With Swiftask + LiveSession

Swiftask automatically analyzes sessions. It notifies you: 'User X encountered 3 validation errors on the payment page before leaving'.

Detect risks in 4 steps

ÉTAPE 1 : LiveSession integration

Connect your LiveSession source to Swiftask to centralize session data.

ÉTAPE 2 : Pattern definition

Configure Swiftask AI to spot risky behaviors (rage clicks, errors, drop-offs).

ÉTAPE 3 : Automated analysis

Swiftask scans sessions and correlates data to identify churn patterns.

ÉTAPE 4 : Proactive action

Receive immediate alerts to engage at-risk clients via your CRM.

Predictive analysis features

Swiftask analyzes user frustration, task completion time, and error rates by segment.

Connecteur cible : L'agent exécute les bonnes actions dans livesession selon le contexte de l'événement.
Actions automatisées : Correlation between technical events and churn. At-risk user segmentation. Automated summaries of problematic sessions.
Gouvernance native : All analyses are exportable for your product teams.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-livesession@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose this approach

1. Proactive prediction

Act before the user clicks 'Cancel'.

2. Product prioritization

Fix the issues that actually cause churn.

3. Time saving

No more watching hours of replays.

4. Data-driven

Decisions based on real behavior.

5. Team alignment

Share clear insights between product and support.

Data security

Swiftask applique des standards de sécurité enterprise pour vos automatisations livesession.

Privacy: Session data is anonymized according to your rules.
Compliance: GDPR-compliant integration.
Control: You choose which data Swiftask can analyze.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your performance

Métrique	Avant	Après
Identification time	Days	Minutes
Churn accuracy	Based on intuition	Based on data
Retention rate	Stagnant	Rising

Passez à l'action avec livesession

Turn raw sessions into actionable insights to drastically reduce your churn rate.

Optimisez vos tunnels de conversion avec LiveSession et l'IA

Cas d'usage suivant.