Tarification

Collect and analyze customer feedback via Gupshup with AI

Swiftask connects your AI agents to Gupshup. Turn every customer interaction into structured data to improve your products and services.

Resultat:

Never lose customer data again. Get actionable insights instantly after every exchange.

Customer feedback is often scattered and underutilized

Companies miss out on goldmines of information because their feedback collection systems are disconnected. Customers reply on WhatsApp or SMS via Gupshup, but this data stays isolated, preventing rapid analysis.

Les principaux impacts négatifs :

Unstructured data: Feedback arrives as raw text. Without AI processing, it is impossible to extract clear trends.
Insufficient reactivity: The delay between receiving feedback and taking action is too long to fix friction points effectively.
Information silos: Satisfaction data is not centralized with project management or CRM tools, limiting its strategic value.

Swiftask automates feedback collection via Gupshup. The AI agent engages the conversation, gathers feedback, performs semantic analysis, and routes it to the right teams.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

A customer sends feedback via WhatsApp. A human agent must read it, copy it into a spreadsheet, try to categorize it manually, and hope action is taken. The data often ends up forgotten in a chat history.

With Swiftask + Gupshup

The AI agent interacts via Gupshup, qualifies the customer's sentiment, structures the feedback, and updates your database automatically. Teams receive a ready-to-use summary.

4 steps to automate your customer feedback

ÉTAPE 1 : Initialize your survey agent

Configure an agent in Swiftask specialized in feedback collection. Define key questions and the tone of conversation.

ÉTAPE 2 : Integrate the Gupshup channel

Connect Swiftask to your Gupshup account. The agent can now send and receive messages on your preferred channels.

ÉTAPE 3 : Set up automatic analysis

Define analysis rules: intent detection, sentiment scoring, keyword extraction, or routing to specific support.

ÉTAPE 4 : Deployment and tracking

Activate your agent. Check real-time feedback reports on the Swiftask dashboard and adjust questions based on results.

Advanced features for your surveys

The agent analyzes text content, tone, urgency, and emotional context of customer feedback in real-time.

Connecteur cible : L'agent exécute les bonnes actions dans gupshup selon le contexte de l'événement.
Actions automatisées : Automatic post-purchase survey sending. Semantic analysis of responses. Automatic routing of negative feedback to support. Weekly trend summaries. CRM updates via API.
Gouvernance native : All collected data is encrypted and compliant with current security standards.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-gupshup@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits of AI-driven automation

1. Optimized response rate

Conversational interaction via Gupshup is more natural and engaging than a long form.

2. Instant analysis

Say goodbye to manual processing. The AI handles feedback as soon as it is received.

3. Continuous improvement

Identify friction points and improvement opportunities based on real data.

4. Business scalability

Manage thousands of feedbacks simultaneously without increasing manual workload.

5. Effective centralization

Connect feedback to your existing tools for a holistic view of customer satisfaction.

Confidentiality and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations gupshup.

Data encryption: Feedback transit from Gupshup to Swiftask is protected by robust encryption protocols.
GDPR compliance: Swiftask ensures personal data processing in full compliance with European regulations.
Granular control: You retain control over stored data and can export or delete it at any time.
Resilient infrastructure: Highly available architecture to ensure your surveys are never interrupted.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your satisfaction

Métrique	Avant	Après
Feedback processing	Several days (manual)	Instant (AI)
Data quality	Unstructured data	Categorized and analyzed data
Customer engagement	Low completion rate	Increased response rate
Response time	Reactive (if available)	Proactive (24/7)

Passez à l'action avec gupshup

Never lose customer data again. Get actionable insights instantly after every exchange.

Gestion automatisée des commandes via Gupshup et IA

Cas d'usage suivant.