Tarification

Scale your customer support with ChatFAI and Swiftask

Swiftask connects your AI agents to ChatFAI to automate customer interactions. Provide accurate, instant, and personalized responses at any scale.

Resultat:

Handle growing ticket volumes without increasing headcount. Dramatically improve your response times.

The bottleneck of traditional support

As companies grow, support teams are overwhelmed by repetitive inquiries. Manual ticket processing creates bottlenecks, increases wait times, and damages customer experience.

Les principaux impacts négatifs :

High response times: Customers wait hours or days for simple answers, negatively impacting their satisfaction.
Rising operational costs: Hiring to handle demand spikes increases costs without guaranteeing service quality.
Agent burnout: Support agents spend their time answering the same questions, losing motivation and efficiency on complex issues.

The Swiftask and ChatFAI integration automates responses to frequent queries. Your support becomes scalable, available 24/7, while maintaining a human touch with AI.

AVANT / APRÈS

Ce qui change avec Swiftask

Manual support management

A customer asks a basic question over the weekend. The agent only replies on Monday morning. Tickets pile up, creating a response debt that is hard to clear.

Support powered by ChatFAI

As soon as a question is asked, the AI agent powered by Swiftask and ChatFAI analyzes the intent and replies instantly. The customer is satisfied, your agents focus on critical cases.

Deploy your scalable support in 4 steps

ÉTAPE 1 : Initialize your agent

Configure your agent in Swiftask by giving it access to your knowledge base.

ÉTAPE 2 : Integrate ChatFAI

Connect ChatFAI to Swiftask to leverage advanced conversational capabilities.

ÉTAPE 3 : Define rules

Set triggers and AI boundaries to ensure responses align with your brand voice.

ÉTAPE 4 : Launch and optimize

Activate the agent and refine responses by analyzing logs in the Swiftask dashboard.

AI capabilities for your support

The AI analyzes sentiment, urgency, and customer history to provide the most relevant response.

Connecteur cible : L'agent exécute les bonnes actions dans chatfai selon le contexte de l'événement.
Actions automatisées : Instant 24/7 responses, routing complex tickets to humans, tone-of-voice customization, automatic multilingual support.
Gouvernance native : All interactions are logged for quality monitoring and continuous improvement.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-chatfai@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits for your customer service

1. Full availability

Your customers get instant answers, day or night.

2. Seamless scalability

Handle 10 or 10,000 tickets simultaneously without losing quality.

3. Reduced costs

Automate repetitive tasks to optimize your support budget.

4. Improved customer experience

Fast and accurate support strengthens user loyalty.

5. Focus on high-value tasks

Your agents handle only the issues that require human expertise.

Governance and data protection

Swiftask applique des standards de sécurité enterprise pour vos automatisations chatfai.

Encrypted communication: All data flowing between Swiftask and ChatFAI is encrypted and secure.
GDPR compliance: We adhere to the highest standards for personal data protection.
Full control: You maintain control over the knowledge used by the AI.
Complete audit trail: Detailed history of all interactions for compliance requirements.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on performance

Métrique	Avant	Après
Average response time	Several hours	A few seconds
Manual ticket volume	100%	Less than 20%
Customer Satisfaction (CSAT)	Stable	Steadily increasing
Cost per ticket	High	Reduced by 70%

Passez à l'action avec chatfai

Handle growing ticket volumes without increasing headcount. Dramatically improve your response times.

Diffusez vos alertes temps réel via ChatFAI

Cas d'usage suivant.