Tarification

Optimize your incident escalation with AI and Alerty

Swiftask integrates with Alerty to turn your alerts into immediate actions. Never leave a critical incident without a response.

Resultat:

Drastically reduce your MTTR (Mean Time To Repair) by automating alert routing to the right experts.

Manual escalation is costly

When an alert arrives in Alerty, the escalation process is often slow and fragmented. Teams lose valuable time qualifying the incident and finding available personnel.

Les principaux impacts négatifs :

Increased response time: Latency between the alert and response increases the risk of business impact.
Alert fatigue: Teams are overwhelmed by non-prioritized notifications, increasing the risk of missing critical incidents.
Lack of context: Responders receive raw alerts without the information needed to act quickly.

Swiftask analyzes real-time data from Alerty, assesses criticality, and automatically escalates the incident to the right people with all necessary context.

AVANT / APRÈS

Ce qui change avec Swiftask

Manual process

An alert arrives. The on-call team must qualify the incident, contact an expert by phone, explain the situation, and wait for acknowledgment. Meanwhile, the system is still down.

Smart escalation with Swiftask

As soon as Alerty detects an issue, Swiftask analyzes the context, identifies the most relevant expert, and sends a notification enriched with logs and suggested resolution steps.

Set up your smart escalation in 4 steps

ÉTAPE 1 : Connect Alerty to Swiftask

Link your Alerty instance to Swiftask in a few clicks via our secure connectors.

ÉTAPE 2 : Define your escalation rules

Configure the conditions (criticality, service, schedule) that trigger automatic escalation.

ÉTAPE 3 : Enrich alerts with AI

Let Swiftask extract key information from logs to help responders act faster.

ÉTAPE 4 : Activate automatic routing

The agent is ready: it notifies the right teams via the appropriate channel as soon as an alert occurs.

Key smart escalation features

Swiftask analyzes the nature, severity, and history of incidents to prioritize notifications.

Connecteur cible : L'agent exécute les bonnes actions dans alerty selon le contexte de l'événement.
Actions automatisées : Conditional routing, automatic log enrichment, multi-channel notification (Teams, Slack, SMS), response time tracking.
Gouvernance native : All escalation actions are tracked for your compliance reports.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-alerty@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits for your team

1. Reduced MTTR

Faster response thanks to immediate escalation.

2. Reduced noise

Only relevant alerts reach the experts.

3. Enriched context

Experts receive actionable information from the first notification.

4. Unified governance

A clear view of who was notified and when.

5. No-code flexibility

Adjust your escalation rules without changing application code.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations alerty.

Secure authentication: Encrypted connection between Alerty and Swiftask.
Full audit: Total traceability of escalations.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact

Métrique	Avant	Après
Average response time	10-15 minutes	< 30 seconds
First-contact resolution rate	Low	Improved by context

Passez à l'action avec alerty

Drastically reduce your MTTR (Mean Time To Repair) by automating alert routing to the right experts.

Maîtrisez vos temps de réponse avec Alerty et Swiftask

Cas d'usage suivant.