Tarification

Deliver personalized BigCommerce customer support with AI

Swiftask connects your AI agents to your BigCommerce store. Your customers get instant answers based on their actual order history and preferences.

Resultat:

Boost customer satisfaction while cutting down your support team's workload.

Generic support is hurting your BigCommerce sales

Customers expect fast, personalized answers. Yet, on BigCommerce, support teams waste hours manually looking up order statuses or answering the same repetitive questions. The result: degraded customer experience and lower conversion rates.

Les principaux impacts négatifs :

Slow and generic responses: Your human agents must toggle between BigCommerce and support tools, slowing down ticket resolution and frustrating customers.
Lack of customer context: Every new interaction requires re-entering information already known, breaking the flow of the shopping experience.
Operational overload: Simple requests (tracking, returns, modifications) pile up, preventing teams from handling complex, high-value issues.

Swiftask deploys AI agents that access your BigCommerce data in real-time. They instantly answer customer requests while considering their history, past purchases, and order status.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional support

A customer asks where their package is. Your agent must log into BigCommerce, find the order number, check logistics status, then write a manual reply. Meanwhile, the customer waits.

Support with Swiftask + BigCommerce

The customer asks their question. The Swiftask AI agent instantly retrieves data from BigCommerce, confirms the customer's identity, and replies with the precise package status, all in seconds, 24/7.

Deploy your AI support agent in 4 steps

ÉTAPE 1 : Agent configuration

Create your support agent in Swiftask. Customize its tone and guidelines to perfectly reflect your brand identity.

ÉTAPE 2 : Connect your BigCommerce store

Connect Swiftask to BigCommerce. The agent gets secure access to necessary data (orders, customers, products).

ÉTAPE 3 : Define response scenarios

Teach the agent how to handle common cases: order tracking, refund requests, product recommendations.

ÉTAPE 4 : Launch and monitor

Activate the agent. Monitor interactions from your Swiftask dashboard and refine answers for optimal precision.

Advanced features for your e-commerce

The agent analyzes context: order status, purchase history, loyalty level, and customer tone to adapt its response.

Connecteur cible : L'agent exécute les bonnes actions dans bigcommerce selon le contexte de l'événement.
Actions automatisées : Automatic order status retrieval. Processing order modification requests. Product suggestions based on purchase history. Intelligent escalation to a human if needed.
Gouvernance native : All interactions are centralized and analyzable to continuously improve your customer service quality.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-bigcommerce@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic benefits for your store

1. 24/7 Availability

Your customers get answers at any time, even outside business hours.

2. Increased personalization

Every answer is contextual, based on real customer data in BigCommerce.

3. Team productivity

Repetitive tasks are automated, freeing up time for your support experts.

4. Reduced churn

Fast and accurate answers improve customer trust and loyalty.

5. Frictionless scalability

Handle a growing volume of tickets without needing massive hiring.

Privacy and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations bigcommerce.

Secure API access: Swiftask communicates with BigCommerce via secure authentication protocols.
Protected data: Your customer data stays private and is used only for support service.
Full audit trail: Keep a record of every interaction for your compliance needs.
Total control: You maintain control over the agent's capabilities and can disable it at any time.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable performance

Métrique	Avant	Après
Average response time	Several hours	Instant
Customer satisfaction (CSAT)	Standard	Measurable improvement
Automatic resolution rate	0%	60%+
Cost per ticket	High	Drastically reduced

Passez à l'action avec bigcommerce

Boost customer satisfaction while cutting down your support team's workload.

Récupérez vos ventes perdues sur BigCommerce avec l'IA

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