Tarification

24/7 Customer support on Avochato with your AI agents

Swiftask connects your AI agents to Avochato. Your customers get precise and immediate answers, day or night, without human intervention.

Resultat:

Boost customer satisfaction while drastically reducing the workload on your support teams.

The limitations of human-only support

Your customers expect instant answers, regardless of the time or day. When a support team is restricted to business hours, every night or weekend inquiry becomes a source of frustration, lost leads, and lower retention.

Les principaux impacts négatifs :

Frustration due to delays: A slow response is often a lost customer. Waiting for business hours has become unacceptable.
Support team overload: Upon returning, support agents face a massive backlog that degrades the quality of their responses.
High operational costs: Maintaining 24/7 human coverage is financially unsustainable for most growing companies.

Swiftask turns your Avochato platform into an intelligent support engine. Your AI agents handle incoming requests, resolve common issues, and qualify complex needs, without ever sleeping.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional manual support

A customer sends an SMS via Avochato on a Sunday night. The message remains unanswered until Monday morning. The impatient customer turns to a more responsive competitor.

AI support with Swiftask

The same customer sends their message. The Swiftask AI agent analyzes the request instantly, draws from your knowledge base, and provides a relevant answer in seconds, 24/7.

Deploying your Avochato support agent in 4 steps

ÉTAPE 1 : Agent configuration

Define your agent's goals in Swiftask and upload your support documents (FAQs, guides, knowledge bases).

ÉTAPE 2 : Connect to Avochato

Integrate Swiftask with your Avochato account via our secure connector. The agent is ready to intercept incoming messages.

ÉTAPE 3 : Routing rule definition

Configure the triggers: the AI answers directly or transfers to a human if the request is too complex.

ÉTAPE 4 : Launch and optimize

Go live. Monitor agent performance in the Swiftask dashboard and refine answers continuously.

Key features of your support agent

The agent analyzes the intent, tone, and urgency of each message received via Avochato to formulate the most appropriate response.

Connecteur cible : L'agent exécute les bonnes actions dans avochato selon le contexte de l'événement.
Actions automatisées : Automatic response to common FAQs. Automatic ticket qualification. Intelligent transfer to human agents. Real-time sentiment analysis. Native multilingual support.
Gouvernance native : All interactions are logged and analyzable to continuously improve your agent's knowledge base.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-avochato@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic advantages for your business

1. Total availability

Ensure impeccable customer presence 24/7, without hiring extra staff.

2. Cost reduction

Automate 80% of recurring requests, allowing your experts to focus on high-value cases.

3. Increased reactivity

Reduce average response time from hours to seconds.

4. Enhanced customer satisfaction

Speed of service strengthens trust and loyalty among your end users.

5. Unlimited scalability

Your agent handles 1 or 1,000 conversations simultaneously without loss of quality.

Data security and privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations avochato.

Data encryption: All communications transiting through Avochato and Swiftask are end-to-end encrypted.
GDPR compliance: Your customer data is processed in full compliance with European data protection standards.
Data control: You maintain control over the knowledge sources used by the AI to answer your customers.
Continuous audit: Access a complete history of all conversations for your audit or quality control needs.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your support

Métrique	Avant	Après
Initial response time	Several hours	Under 5 seconds
Cost per ticket	High (human)	Negligible (AI)
Availability	8h/day, 5 days/week	24/7, 365 days/year
AI resolution rate	0%	80%+

Passez à l'action avec avochato

Boost customer satisfaction while drastically reducing the workload on your support teams.