Swiftask turns your Agiliron ERP data into intelligent responses for your customer support. Resolve requests in record time.
Resultat:
Drastically reduce manual ticket volume and deliver a consistent, ultra-fast customer experience.
Customer support facing data fragmentation
Your support teams waste valuable time switching between your Agiliron ERP and ticketing tools to find simple information: order status, stock levels, or customer history. This latency hurts the customer experience and overwhelms your agents.
Les principaux impacts négatifs :
Swiftask connects your AI agents directly to your Agiliron data. Your AI accesses real-time information on customers, orders, and inventory to respond instantly and accurately to inquiries.
AVANT / APRÈS
Ce qui change avec Swiftask
Traditional management
The customer asks for an order status. The agent opens Agiliron, searches for the customer, finds the order, checks the status, then goes back to the ticket to reply. A slow and repetitive process.
With Swiftask + Agiliron
As soon as a request arrives, the AI agent queries Agiliron instantly. It provides an accurate and personalized response to the customer in seconds, without any human intervention.
Deploy your intelligent customer support in 4 steps
ÉTAPE 1 : Connect Agiliron to Swiftask
Configure secure access to your Agiliron instance from the Swiftask platform.
ÉTAPE 2 : Set up the AI agent
Define support scenarios: order status, returns management, inventory checks.
ÉTAPE 3 : Train the agent on your data
The agent learns to interpret your specific product and customer data present in Agiliron.
ÉTAPE 4 : Activate automated support
The agent begins processing incoming requests via your usual communication channels.
Capabilities of your support agent
The agent analyzes customer intent and cross-references data with Agiliron history for contextualized responses.
Chaque action est contextualisée et exécutée automatiquement au bon moment.
Chaque agent Swiftask utilise une identité dédiée (ex. agent-agiliron@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.
À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.
Why choose Swiftask for your support
1. 24/7 Availability
Your customers get instant answers, even outside business hours.
2. Cost reduction
Fewer manual tickets mean a significant drop in cost per request.
3. Data accuracy
The AI uses source data from Agiliron, eliminating human errors.
4. Scalability
Handle spikes in demand without having to hire or train more agents.
5. Better customer experience
Fast and accurate responses build trust and customer loyalty.
Privacy and security
Swiftask applique des standards de sécurité enterprise pour vos automatisations agiliron.
Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.
RÉSULTATS
Impact on your performance metrics
| Métrique | Avant | Après |
|---|---|---|
| Average resolution time | Several hours | A few seconds |
| Manual ticket volume | High | Reduced by up to 70% |
| Customer Satisfaction (CSAT) | Standard | Strong improvement |
Passez à l'action avec agiliron
Drastically reduce manual ticket volume and deliver a consistent, ultra-fast customer experience.