24/7 customer support for your Yotpo programs
Swiftask connects your AI agents to Yotpo Loyalty & Referrals. Answer customer questions about points, rewards, and referrals instantly.
Result:
Improve customer satisfaction while reducing the workload for your support team.
AI Agents
yotpo - loyalty & referrals
Connector yotpo - loyalty & referrals · Secure OAuth 2.0
The challenge of managing loyalty inquiries manually
Customers ask about loyalty points at all hours. Without 24/7 support, requests pile up, creating frustration and increasing average response times.
Main negative impacts:
High response times
Customers expect immediate answers about their benefits. The delay between ticket submission and response affects loyalty.
Support team overload
Repetitive questions about point balances or referral codes tie up your agents on low-value tasks.
Degraded customer experience
Slow or absent responses outside business hours decrease engagement with your loyalty program.
Swiftask deploys an AI agent specialized in your Yotpo ecosystem. It accesses loyalty data in real-time to answer questions 24/7.
BEFORE / AFTER
What changes with Swiftask
Traditional management
A customer asks about their point balance on Sunday night. They have to wait until Monday morning for an email reply, losing immediate interest in making a purchase.
AI support with Swiftask
The customer asks the AI agent on your site. It instantly checks their balance in Yotpo and answers in seconds, 24/7.
Setting up your Yotpo AI assistant in 4 steps
1
STEP 1 : Initialize your AI agent
Configure an agent in Swiftask dedicated to managing Yotpo requests.
2
STEP 2 : Connect your Yotpo data
Authenticate Swiftask with your Yotpo account to enable customer data retrieval.
3
STEP 3 : Define response scenarios
Teach the agent how to interpret frequent requests about points and referrals.
4
STEP 4 : Deploy to your support channel
Integrate the agent into your chat widget or support portal for immediate access.
Capabilities of your Yotpo AI assistant
The agent analyzes customer intent: balance check, referral rules explanation, or reward claim.
- Target connector: The agent performs the right actions in yotpo - loyalty & referrals based on event context.
- Automated actions: Check loyalty points. Verify referral status. Explain loyalty tiers. Answer frequent questions (FAQ) about Yotpo.
- Native governance: The agent respects security permissions and never modifies data without authorization.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-yotpo---loyalty-&-referrals@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of automating Yotpo support
Total availability
Your customers get answers 24/7, regardless of their time zone.
Ticket reduction
Fewer simple tickets for your human agents thanks to automated resolution.
Seamless customer experience
A smooth customer journey that encourages the use of rewards.
Real-time data
Direct access to up-to-date information from your Yotpo platform.
Scalability
Handle thousands of requests simultaneously without hiring.
Security and data protection
Swiftask applies enterprise-grade security standards for your yotpo - loyalty & referrals automations.
- Encrypted communication: All communications between Swiftask and Yotpo are secured.
- GDPR compliance: Respectful management of your customers' personal data.
- Access control: Restricted access to only the information needed to provide an answer.
- Continuous audit: Full traceability of agent interactions.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| Response time | Several hours | Instant |
| Support load | 80% simple questions | Less than 20% |
| Customer satisfaction | Variable | Optimized |
| Availability | Business hours | 24/7/365 |
Take action with yotpo - loyalty & referrals
Improve customer satisfaction while reducing the workload for your support team.