Launch customer satisfaction surveys via SMS automatically with Wire2Air
Swiftask connects your AI agents to Wire2Air. Send personalized SMS surveys immediately after every customer interaction — automatically.
Result:
Drastically increase your response rates and gain actionable customer insights, without any human effort.
AI Agents
wire2air
Connector wire2air · Secure OAuth 2.0
Why your email surveys are being ignored
Surveys sent via email are often ignored or buried in spam folders. Response rates are stagnating, and you are missing critical weak signals to improve your customer experience. The result: a distorted view of actual satisfaction.
Main negative impacts:
Plummeting response rates
Email is saturated. SMS, with a 98% open rate, is the ideal channel to capture attention at the right moment.
Delayed feedback
Sending a survey days after the interaction reduces the relevance of the responses. Customer memory has already faded.
Costly manual management
Scheduling SMS sends manually is a waste of time. Without automation, your marketing teams burn out on repetitive tasks.
Swiftask turns Wire2Air into an intelligent feedback tool. As soon as an event occurs, the AI agent triggers a personalized SMS. You collect fresh, qualified feedback 24/7.
BEFORE / AFTER
What changes with Swiftask
Slow manual process
A customer completes a purchase. The marketing team exports data the next day, creates a campaign, and sends an email. The customer, having moved on, ignores the message. The feedback opportunity is lost.
Intelligent automation
The purchase is confirmed. Immediately, the Swiftask AI agent sends an SMS via Wire2Air with a short question. The customer replies via SMS in 5 seconds. Data is processed and centralized in real time.
Deploying your SMS surveys in 4 steps
1
STEP 1 : Definition: Agent setup
Create your Swiftask agent and define the tone and content of the SMS survey.
2
STEP 2 : Connection: Wire2Air integration
Integrate Wire2Air as an output channel to enable the AI to send SMS.
3
STEP 3 : Trigger: Workflow automation
Connect your business tools to trigger the send as soon as a customer action is detected.
4
STEP 4 : Analysis: Response tracking
View satisfaction scores and customer comments directly within Swiftask.
Capabilities of your AI agent
The agent analyzes the sentiment of SMS responses, categorizes complaints, and identifies satisfaction trends in real time.
- Target connector: The agent performs the right actions in wire2air based on event context.
- Automated actions: Sending transactional SMS, managing responses via keywords, triggering alerts for negative feedback, synthesizing customer data.
- Native governance: All interactions are logged to ensure full traceability and in-depth data analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-wire2air@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your company
Maximum customer engagement
SMS offers immediate proximity that mechanically boosts participation in surveys.
Reduced operational costs
Automate your feedback campaigns and free your teams from repetitive tasks.
Reactivity to feedback
Identify an unhappy customer instantly and intervene before they churn.
Actionable data
Turn SMS responses into clear satisfaction dashboards for your managers.
Effortless scalability
Manage thousands of surveys simultaneously without increasing your headcount.
Compliance and data security
Swiftask applies enterprise-grade security standards for your wire2air automations.
- Secure communication: The Wire2Air integration meets the strictest security standards for your customer data.
- Consent management: Easily integrate opt-in/opt-out rules into your automation scenarios.
- Audit and traceability: Every send and response is tracked for full GDPR transparency.
- Access isolation: Finely control access to your survey campaigns within your Swiftask platform.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your customer performance
| Metric | Before | After |
|---|---|---|
| Open rate | 20% (email) | 98% (SMS) |
| Response time | Several hours | Under 5 minutes |
| Cost per feedback | High (human time) | Low (automated) |
| Actionability | Low | High (AI analysis) |
Take action with wire2air
Drastically increase your response rates and gain actionable customer insights, without any human effort.