Swiftask integrates with Whautomate to automatically solicit feedback from your customers on WhatsApp after every purchase. Get qualified insights without manual work.
Result:
Significantly increase your response rates and gain precise data to drive your product strategy.
The struggle of gathering high-quality customer feedback
Sending satisfaction surveys via email often leads to disappointing response rates. Customers ignore messages buried in their inboxes. As a result, you miss out on crucial data to improve your offer and retain your audience.
Main negative impacts:
Swiftask and Whautomate automate feedback requests directly within your customers' preferred app: WhatsApp. AI analyzes responses instantly.
BEFORE / AFTER
What changes with Swiftask
The traditional way
You send an email 3 days after delivery. The customer never opens it. You lose an opportunity to understand their satisfaction level and fix issues.
The Swiftask + Whautomate way
A few minutes after delivery, your AI agent sends a personalized WhatsApp message via Whautomate. The customer replies with a simple voice or text message. AI analyzes, categorizes, and alerts you if intervention is needed.
Set up your feedback workflow in 4 steps
STEP 1 : Feedback AI agent
Configure your agent in Swiftask to define the tone and questions of your satisfaction survey.
STEP 2 : Whautomate connection
Link Swiftask to your Whautomate account to automate message sending on WhatsApp via API.
STEP 3 : Intelligent triggers
Define trigger conditions: order completion, resolved support ticket, or specific milestones.
STEP 4 : Analysis and alerts
AI processes received responses and updates your dashboards or triggers alerts for negative feedback.
What your AI agents can do for feedback collection
AI analyzes sentiment, discussed topics (price, quality, delivery), and urgency of each response.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-whautomate@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why switch to automated collection
1. Higher engagement
WhatsApp has a much higher open rate than email, ensuring better visibility.
2. Real-time responses
Capture customer sentiment at the exact moment of interaction for maximum accuracy.
3. Automated processing
No need to read every review; AI synthesizes and categorizes all feedback.
4. Churn reduction
Instantly detect dissatisfied customers and trigger immediate corrective actions.
5. Advanced personalization
Adapt your questions based on the customer's past behavior using AI.
Privacy and compliance commitment
Swiftask applies enterprise-grade security standards for your whautomate automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| Response rate | 5-10% (email) | 30-50% (WhatsApp) |
| Analysis time | Several hours/week | Instantaneous |
| Reaction delay | Reactive (post-mortem) | Proactive (real-time) |
Take action with whautomate
Significantly increase your response rates and gain precise data to drive your product strategy.