Swiftask turns TomTom traffic data into intelligent alerts. Notify your teams and customers before a delay becomes a real problem.
Result:
Improve logistics reliability and customer satisfaction through data-driven proactive communication.
Unforeseen delays damage your reputation
In logistics, the unexpected is the norm, but silence is the real problem. When a carrier is stuck in traffic, operational teams often find out too late, and end customers are left in the dark, eroding trust.
Main negative impacts:
Swiftask connects TomTom APIs to your communication tools. As soon as a delay is detected, the AI agent analyzes the impact and automatically triggers the appropriate alert.
BEFORE / AFTER
What changes with Swiftask
Manual incident management
The driver is stuck. The dispatcher manually checks traffic, tries to reach the driver, then calls the customer to explain the delay. Too much time wasted.
Intelligent alerts with Swiftask
TomTom detects traffic on the route. Swiftask analyzes the impact on the ETA. An automatic notification is sent to the customer and the dispatcher.
Deploying alerts in 4 steps
STEP 1 : Configure TomTom connector
Integrate your TomTom API keys into Swiftask to access real-time traffic data.
STEP 2 : Define alert thresholds
Configure rules: what delay level triggers an alert? For which delivery type?
STEP 3 : Customize message templates
Create dynamic message templates including the updated estimated time of arrival.
STEP 4 : Automate output channels
Choose where to send the alert: SMS, email, Slack, or Teams.
Logistics analysis capabilities
The agent correlates TomTom data with your delivery schedules to identify deviations in real time.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-tomtom@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Key operational benefits
1. Increased customer satisfaction
Proactivity turns a negative experience into proof of professionalism.
2. Reduced administrative burden
Automate follow-up calls and emails for your logistics teams.
3. Better resource management
Anticipate issues to reallocate resources efficiently.
4. Data accuracy
Use the most reliable traffic data on the market with TomTom.
5. Scalability without effort
Manage thousands of deliveries simultaneously with AI.
Transport data security
Swiftask applies enterprise-grade security standards for your tomtom automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Optimized logistics performance
| Metric | Before | After |
|---|---|---|
| Customer notification time | Several hours (manual) | Instant (automated) |
| Support incoming calls | High volume | Significant reduction |
| ETA reliability | Variable | High precision |
| Processing time | Manual | Zero intervention |
Take action with tomtom
Improve logistics reliability and customer satisfaction through data-driven proactive communication.