Master your Trunkrs deliveries with proactive AI
Swiftask connects your Trunkrs data to your communication tools. Keep your customers informed before they even feel the need to ask.
Result:
Drastically reduce delivery-related support tickets and boost post-purchase satisfaction.
AI Agents
trunkrs
Connector trunkrs · Secure OAuth 2.0
The high cost of reactive delivery tracking
Waiting for a customer to contact you about their Trunkrs package status is a strategic mistake. Reactive support is expensive, stressful for your team, and damages brand trust.
Main negative impacts:
Customer support overload
'Where is my order?' inquiries flood your support team, which could be easily avoided by proactive automated communication.
Degraded customer experience
Uncertainty regarding delivery dates is the #1 frustration factor in the e-commerce experience.
Manual incident management
Manually detecting Trunkrs delivery delays takes too long, making any corrective action too late.
Swiftask turns your Trunkrs tracking into an intelligent communication flow. Your AI agent monitors statuses, anticipates delays, and proactively notifies your customers.
BEFORE / AFTER
What changes with Swiftask
Traditional logistics management
Your customer checks their email, sees nothing, panics, and sends a support ticket. Your agent must log into Trunkrs, check status, and reply to the customer. Slow and expensive process.
Automation with Swiftask
A delay is detected on Trunkrs. Swiftask instantly triggers a personalized message (SMS/Email/WhatsApp) to the customer. The customer is reassured, and support is not bothered.
Deploying your tracking agent in 4 steps
1
STEP 1 : Secure Trunkrs connection
Connect your Trunkrs account to Swiftask via API to allow the agent to read delivery statuses in real-time.
2
STEP 2 : Scenario definition
Configure rules: what message to send for a 2-hour delay, 12-hour delay, or a successful delivery?
3
STEP 3 : Channel customization
Choose where to inform the customer: Email, SMS, or your preferred chat tool, all orchestrated by Swiftask.
4
STEP 4 : Intelligent monitoring
The agent runs in the background. You receive a daily report of incidents handled automatically.
Advanced features for Trunkrs
The AI analyzes the context of the shipment (product type, geographic area, customer history) to adapt the tone and notification channel.
- Target connector: The agent performs the right actions in trunkrs based on event context.
- Automated actions: Automatic status change notifications. Proactive delivery anomaly detection. Message personalization based on customer profile. CRM integration to centralize history.
- Native governance: All communications are centralized in Swiftask for total transparency toward your support team.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-trunkrs@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate your delivery tracking?
Ticket volume reduction
Proactive communication eliminates the majority of incoming tracking inquiries.
Increased loyalty
Full transparency on deliveries turns a waiting period into a positive customer experience.
Operational optimization
Your team focuses on complex issues, not repetitive package status checks.
Premium brand image
Show your customers that you are in control of your logistics, even in the event of setbacks.
No-code agility
Modify your tracking messages on the fly without asking for a single line of code from your tech team.
Security and data protection
Swiftask applies enterprise-grade security standards for your trunkrs automations.
- Trunkrs data encryption: Your logistics flows are processed securely without unnecessary storage.
- GDPR compliance: Delivery information processing strictly follows privacy standards.
- Controlled access: Fine-grained permission management to access your logistics interface.
- Environment isolation: Each workspace is isolated, ensuring the integrity of your logistics data.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| WISMO request volume | High | -60% average |
| Customer Satisfaction (CSAT) | Neutral/Low | Significant increase |
| Incident handling time | Manual (hours) | Automatic (seconds) |
| Operational cost | High per ticket | Drastically reduced |
Take action with trunkrs
Drastically reduce delivery-related support tickets and boost post-purchase satisfaction.