Pricing

Streamline your customer returns with Swiftask and Tookan

Connect your AI agents to Tookan to automate your entire reverse logistics workflow. From customer request to on-site pickup, make returns seamless.

Result:

Reduce operational costs and boost customer satisfaction with 100% automated returns management.

Manual returns management drains your logistics budget

Managing returns manually in Tookan is a daily struggle. Between data entry, driver assignment, and customer communication, errors mount and delays grow, directly impacting your bottom line.

Main negative impacts:

Excessive administrative burden: Manually creating every pickup task in Tookan overloads your operations team and slows down case processing.
Degraded customer experience: Lack of visibility on return status creates customer anxiety and increases your support team's workload.
Poor logistics agility: When unexpected events occur, manual return route reassignment is slow, costly, and inefficient.

Swiftask turns Tookan into an autonomous return engine. Your AI agent analyzes incoming requests, creates pickup tasks, notifies drivers, and keeps customers updated without human intervention.

BEFORE / AFTER

What changes with Swiftask

Manual management with Tookan

A customer requests a return. The operator receives the email, verifies data, logs into Tookan, creates the task, assigns a driver, and sends a manual SMS. It's slow, error-prone, and expensive.

Intelligent management with Swiftask + Tookan

The system detects the return request. The Swiftask AI agent extracts data, automatically generates the Tookan pickup task, optimizes routing, and sends real-time confirmation to the customer.

Deploy your automation in 4 key steps

STEP 1 : Define return criteria

Configure your Swiftask agent to identify return eligibility and extract necessary information from your sources.

STEP 2 : API integration with Tookan

Connect Swiftask to your Tookan instance to enable automatic task creation and delivery status retrieval.

STEP 3 : Trigger configuration

Set up the events (email, web form, webhook) that instantly activate the agent to start the return process.

STEP 4 : Monitoring and optimization

Oversee your return flows from the Swiftask dashboard and adjust routing parameters in real-time.

Advanced features for your returns

The AI evaluates urgency, location, and product type to prioritize pickups in Tookan.

Target connector: The agent performs the right actions in tookan based on event context.
Automated actions: Automatic Tookan pickup task creation. Dynamic return status updates. Automated notifications to customers and drivers. Data aggregation for logistics reporting.
Native governance: All actions are recorded in Swiftask for complete traceability of your reverse logistics operations.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-tookan@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic benefits for your logistics

1. Operational cost reduction

Automate low-value tasks to lower management fees per return.

2. Increased processing speed

Pickups are scheduled instantly upon request validation.

3. Enhanced customer satisfaction

Transparent and automatic communication improves trust and loyalty.

4. Route optimization

Integration allows for better reactivity in Tookan pickup scheduling.

5. Compliance and audit

A complete and immutable history of every return movement.

Logistics data security

Swiftask applies enterprise-grade security standards for your tookan automations.

Secure API connection: Use of encrypted API keys to communicate with Tookan without exposing sensitive data.
Granular control: Define strict access rights on Swiftask agents handling your Tookan data.
Action traceability: Full audit logs for every task created or modified in Tookan via Swiftask.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your performance indicators

Metric	Before	After
Return processing time	Several hours (manual)	Under 2 minutes (automated)
Data entry error rate	Significant	Near 0%
Processing capacity	Limited by headcount	Infinitely scalable

Take action with tookan

Reduce operational costs and boost customer satisfaction with 100% automated returns management.

Sync Tookan with your entire ecosystem using AI

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