Pricing

Decode customer emotions with Tisane Labs

Swiftask integrates Tisane Labs to automatically analyze the sentiment and tone of your incoming messages. Turn raw text into actionable insights.

Result:

Gain clarity on your customers' mindset and adapt your responses instantly.

The challenge of understanding tone

Processing large volumes of customer messages without emotional context is risky. Aggressive, sarcastic, or urgent tones can be misinterpreted if read quickly, leading to inappropriate responses.

Main negative impacts:

Risk of misinterpretation: Without sentiment analysis, subtle signs of dissatisfaction go unnoticed, degrading the customer relationship.
Ineffective standardized responses: Responding neutrally to an angry customer often worsens the situation instead of soothing it.
Lost time on priorities: Automatically prioritizing urgent tickets based on emotion is impossible without a dedicated analysis tool.

Tisane Labs, paired with Swiftask, analyzes every message in real time. You get a sentiment score and intent detection to prioritize and personalize every response.

BEFORE / AFTER

What changes with Swiftask

Manual feedback management

Your team reads every message, tries to guess the urgency and sentiment, then responds using a standard template. Critical messages are sometimes buried in the pile.

Intelligent analysis with Tisane Labs

Upon receipt, Swiftask sends the text to Tisane Labs. Sentiment is tagged. Negative messages are automatically escalated to a manager.

Activating Tisane Labs in 4 steps

STEP 1 : Enable the Tisane Labs connector

In Swiftask settings, link your Tisane Labs API key to authorize semantic analysis.

STEP 2 : Define your analysis workflows

Choose the streams (emails, tickets, chats) you want to submit to sentiment analysis.

STEP 3 : Configure automated actions

Create rules: if the sentiment is 'negative', send a Slack alert to the support team.

STEP 4 : Monitor your metrics

Use the Swiftask dashboard to track the evolution of customer sentiment over time.

Advanced analysis capabilities

Tisane Labs detects not only positive/negative sentiment, but also aggression, sarcasm, and specific speaker intentions.

Target connector: The agent performs the right actions in tisane labs based on event context.
Automated actions: Automatic message tagging, intelligent routing to agents, real-time alerts for critical cases, reports on the emotional health of exchanges.
Native governance: Analysis is performed in milliseconds, allowing for near-instant reaction.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-tisane-labs@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits for your customer service

1. Prioritizing emergencies

Dissatisfied customers are automatically identified and treated as a priority.

2. Automated empathy

Your agents receive emotional context before even responding.

3. Churn reduction

Detect signs of frustration before they lead to cancellation.

4. Process improvement

Identify products or services that generate the most negative sentiment.

5. Technological reliability

Tisane Labs is recognized for its accuracy on complex and informal texts.

Privacy and compliance

Swiftask applies enterprise-grade security standards for your tisane labs automations.

Secure data processing: Swiftask and Tisane Labs ensure processing complies with GDPR standards.
Access management: Precisely control who has access to sentiment analyses in your organization.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your key metrics

Metric	Before	After
Urgent response time	Several hours	Under 15 minutes
Routing accuracy	Random	Sentiment-targeted
Customer satisfaction (CSAT)	Stagnant	Up by 20%

Take action with tisane labs

Gain clarity on your customers' mindset and adapt your responses instantly.