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Collect qualified post-purchase feedback using voice AI

Swiftask orchestrates your Synthflow voice agents to contact customers after every order. Gather valuable insights without human effort.

Result:

Increase survey response rates and truly understand your customers, instantly.

The low response rate of email surveys

Surveys sent via email after a purchase are often ignored or end up in spam. Your team misses a crucial opportunity to understand the customer experience and identify friction points.

Main negative impacts:

  • Low customer engagement: Satisfaction emails have very low open and click rates. You gather biased data based on a minority of users.
  • Incomplete and delayed data: The delay between purchase and response skews perception. The experience is already forgotten, and the data loses its value.
  • High processing costs: Analyzing thousands of scattered text responses requires significant human time for limited added value.

Swiftask automatically triggers a voice call via Synthflow right after your product is delivered. The AI conversational agent asks the questions, records the answers, and centralizes them in your CRM.

BEFORE / AFTER

What changes with Swiftask

The traditional process

The customer receives an email 3 days after their purchase. They don't open it. You lose touch. If you attempt a manual approach by phone, the cost per survey becomes prohibitive and unscalable.

The Swiftask + Synthflow approach

As soon as the order status changes to 'Delivered', Swiftask activates your Synthflow agent. The customer receives a natural call, answers key questions, and the AI transcribes and analyzes sentiment in real time.

Deploying your voice feedback strategy

STEP 1 : Define the scenario in Synthflow

Create your interview script in Synthflow. Include open-ended questions to capture the richness of customer feedback.

STEP 2 : Connect Synthflow to Swiftask

Link your Synthflow agent to your Swiftask account to allow automatic triggering via your business events.

STEP 3 : Configure triggers

Use webhooks from your e-commerce platform to signal delivery to Swiftask and launch the voice call.

STEP 4 : Analyze centralized data

View consolidated results in your dashboard. Swiftask's AI extracts trends and major pain points.

Capabilities of your post-purchase voice agents

The agent analyzes intonation, hesitations, and keywords to evaluate CSAT (Customer Satisfaction) and NPS (Net Promoter Score) in real time.

  • Target connector: The agent performs the right actions in synthflow based on event context.
  • Automated actions: Automatic outbound calling. Personalization of the script per customer (name, product purchased). Real-time objection handling. Automatic recording and transcription of exchanges.
  • Native governance: All data is synchronized with your CRM for a 360° view of the customer.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-synthflow@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic advantages for your business

1. Boosted response rates

A voice call is much harder to ignore than an email. Get up to 5x more feedback.

2. Real-time insights

Identify delivery or product issues immediately after usage.

3. Premium customer experience

A personalized call shows you care about customer opinion, strengthening brand loyalty.

4. Reduced operational load

No more manual calling or managing complex email marketing campaigns.

5. Automated analysis

AI transforms voice conversations into actionable structured data instantly.

Security and compliance commitment

Swiftask applies enterprise-grade security standards for your synthflow automations.

  • GDPR compliance: Your customer data is processed in accordance with European standards. Recordings are secure.
  • Call authentication: Outbound calls are identified and comply with current telephone communication regulations.
  • Data governance: You maintain full control over who has access to transcriptions and audio recordings.
  • Robust infrastructure: The combination of Swiftask and Synthflow ensures maximum availability for your campaigns.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your customer performance

MetricBeforeAfter
Average response rate5-10% (email)30-50% (voice)
Cost per feedbackHigh (human)Very low (AI)
Analysis delaySeveral daysNear instant
Feedback qualityBasic (clicks)Rich (verbatim)

Take action with synthflow

Increase survey response rates and truly understand your customers, instantly.

Cut your no-show rate in half with Synthflow automated reminders

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