Collect qualified post-purchase feedback using voice AI
Swiftask orchestrates your Synthflow voice agents to contact customers after every order. Gather valuable insights without human effort.
Result:
Increase survey response rates and truly understand your customers, instantly.
AI Agents
synthflow
Connector synthflow · Secure OAuth 2.0
The low response rate of email surveys
Surveys sent via email after a purchase are often ignored or end up in spam. Your team misses a crucial opportunity to understand the customer experience and identify friction points.
Main negative impacts:
Low customer engagement
Satisfaction emails have very low open and click rates. You gather biased data based on a minority of users.
Incomplete and delayed data
The delay between purchase and response skews perception. The experience is already forgotten, and the data loses its value.
High processing costs
Analyzing thousands of scattered text responses requires significant human time for limited added value.
Swiftask automatically triggers a voice call via Synthflow right after your product is delivered. The AI conversational agent asks the questions, records the answers, and centralizes them in your CRM.
BEFORE / AFTER
What changes with Swiftask
The traditional process
The customer receives an email 3 days after their purchase. They don't open it. You lose touch. If you attempt a manual approach by phone, the cost per survey becomes prohibitive and unscalable.
The Swiftask + Synthflow approach
As soon as the order status changes to 'Delivered', Swiftask activates your Synthflow agent. The customer receives a natural call, answers key questions, and the AI transcribes and analyzes sentiment in real time.
Deploying your voice feedback strategy
1
STEP 1 : Define the scenario in Synthflow
Create your interview script in Synthflow. Include open-ended questions to capture the richness of customer feedback.
2
STEP 2 : Connect Synthflow to Swiftask
Link your Synthflow agent to your Swiftask account to allow automatic triggering via your business events.
3
STEP 3 : Configure triggers
Use webhooks from your e-commerce platform to signal delivery to Swiftask and launch the voice call.
4
STEP 4 : Analyze centralized data
View consolidated results in your dashboard. Swiftask's AI extracts trends and major pain points.
Capabilities of your post-purchase voice agents
The agent analyzes intonation, hesitations, and keywords to evaluate CSAT (Customer Satisfaction) and NPS (Net Promoter Score) in real time.
- Target connector: The agent performs the right actions in synthflow based on event context.
- Automated actions: Automatic outbound calling. Personalization of the script per customer (name, product purchased). Real-time objection handling. Automatic recording and transcription of exchanges.
- Native governance: All data is synchronized with your CRM for a 360° view of the customer.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-synthflow@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic advantages for your business
Boosted response rates
A voice call is much harder to ignore than an email. Get up to 5x more feedback.
Real-time insights
Identify delivery or product issues immediately after usage.
Premium customer experience
A personalized call shows you care about customer opinion, strengthening brand loyalty.
Reduced operational load
No more manual calling or managing complex email marketing campaigns.
Automated analysis
AI transforms voice conversations into actionable structured data instantly.
Security and compliance commitment
Swiftask applies enterprise-grade security standards for your synthflow automations.
- GDPR compliance: Your customer data is processed in accordance with European standards. Recordings are secure.
- Call authentication: Outbound calls are identified and comply with current telephone communication regulations.
- Data governance: You maintain full control over who has access to transcriptions and audio recordings.
- Robust infrastructure: The combination of Swiftask and Synthflow ensures maximum availability for your campaigns.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your customer performance
| Metric | Before | After |
|---|---|---|
| Average response rate | 5-10% (email) | 30-50% (voice) |
| Cost per feedback | High (human) | Very low (AI) |
| Analysis delay | Several days | Near instant |
| Feedback quality | Basic (clicks) | Rich (verbatim) |
Take action with synthflow
Increase survey response rates and truly understand your customers, instantly.