Provide 24/7 voice customer support with Swiftask and Synthflow AI
Never miss a call again. Swiftask connects your AI agents to Synthflow to provide your customers with immediate, intelligent, and round-the-clock phone assistance.
Result:
Enhance customer satisfaction while drastically reducing your operational voice support costs.
AI Agents
synthflow
Connector synthflow · Secure OAuth 2.0
Traditional phone support is limited by business hours
Classic phone support has a major flaw: it doesn't sleep, but your team does. As a result, calls after 6 PM are missed, customers are frustrated by queues, and human agents are overwhelmed by repetitive queries.
Main negative impacts:
Loss of business opportunities
A customer who cannot reach your support outside business hours is a customer who turns to your competitors.
High operational costs
Maintaining a 24/7 support team requires massive investment in human resources and management.
Poor customer experience
Traditional IVRs are rigid, frustrating, and incapable of solving complex customer issues.
The Swiftask + Synthflow integration allows you to deploy AI voice agents capable of understanding natural language, solving problems, and updating your business tools in real time, 24/7.
BEFORE / AFTER
What changes with Swiftask
Before voice automation
A customer calls at 10 PM. They reach an answering machine or a basic IVR that tells them to call back the next day. The problem remains unsolved, the customer is dissatisfied, and the opportunity is lost.
With Swiftask + Synthflow
The customer calls at 10 PM. The AI agent answers instantly, understands the query, consults the knowledge base, provides an immediate solution, and logs the call in your CRM.
Deploying your AI voice agent in 4 steps
1
STEP 1 : Design the agent in Swiftask
Configure the personality, knowledge, and problem-solving capabilities of your AI agent within the Swiftask interface.
2
STEP 2 : Integrate via Synthflow
Use Synthflow as the telephony engine to connect your agent to phone lines and manage audio streams.
3
STEP 3 : Connect your tools
Enable the agent to access your CRM or ticketing system to personalize responses and update data.
4
STEP 4 : Launch and optimize
Activate the line. Use call logs in Swiftask to refine the agent's responses and improve performance.
Capabilities of your intelligent voice agent
The agent analyzes intent, tone, and emotional context of the caller in real time to adapt its response.
- Target connector: The agent performs the right actions in synthflow based on event context.
- Automated actions: Answer FAQs. Schedule appointments. Qualify leads. Update support tickets. Transfer to a human if necessary.
- Native governance: Every conversation is transcribed, analyzed by AI, and recorded to ensure continuous service improvement.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-synthflow@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your support
Total availability
Active customer support 24/7, without interruption, including holidays.
Unlimited scalability
Handle hundreds of simultaneous calls without queues or the need to hire.
Consistent quality
The AI never gets tired and always applies support policies with precision.
Cost reduction
Drastically decrease cost per interaction by automating low-value tasks.
Up-to-date CRM
Data collected during the call is automatically synchronized with your internal tools.
Data security and privacy
Swiftask applies enterprise-grade security standards for your synthflow automations.
- Data encryption: All communications and transcripts are encrypted according to banking standards.
- GDPR compliance: Swiftask and Synthflow comply with strict personal data protection regulations.
- Full control: You maintain total control over the information the agent can access.
- Full audit: Detailed history of every call to ensure transparency and compliance.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your operational performance
| Metric | Before | After |
|---|---|---|
| Customer wait time | Several minutes | Zero seconds |
| Service hours | 9 AM - 6 PM | 24/7, 365 days |
| Cost per interaction | High (human) | Low (AI) |
| Processing capacity | Limited by headcount | Unlimited |
Take action with synthflow
Enhance customer satisfaction while drastically reducing your operational voice support costs.