Query your Syncro knowledge base with AI
Swiftask turns your Syncro data into an accessible source of truth. Ask questions in natural language and get immediate, accurate answers.
Result:
Break down information silos and speed up your technical team's decision-making.
AI Agents
syncro
Connector syncro · Secure OAuth 2.0
Finding information in Syncro is a daily struggle
Your technicians and agents spend too much time digging through Syncro to find procedures, ticket history, or client configurations. This manual search slows down issue resolution and directly impacts customer satisfaction.
Main negative impacts:
Operational time loss
Searching for specific information among thousands of Syncro entries consumes precious hours every week.
Inconsistent answers
Without unified access, technicians may provide different answers, harming service quality.
Complex onboarding
New hires struggle to become autonomous due to the complexity of stored technical documentation.
Swiftask connects to your Syncro instance to index and analyze your data. Our AI agent answers your team's questions instantly, based solely on your sources of truth.
BEFORE / AFTER
What changes with Swiftask
Traditional manual search
A technician receives a complex ticket. They must open Syncro, use multiple filters, browse different articles, and read scattered notes to hope to find the solution. If they fail, they interrupt a senior colleague.
AI-augmented search with Swiftask
The technician asks their question in Swiftask: 'What is the procedure for this type of error?'. The agent analyzes Syncro in real time and provides the exact answer with the associated source, instantly.
Implement your AI search in minutes
1
STEP 1 : Connect your Syncro instance
Authorize Swiftask to access your Syncro data in read-only mode via a secure connection.
2
STEP 2 : Index your knowledge
Select the Syncro modules (tickets, documentation, assets) that the AI should index to enrich its knowledge base.
3
STEP 3 : Configure the conversational agent
Define the tone and scope of your agent's responses to perfectly adapt to your internal processes.
4
STEP 4 : Launch intelligent search
Your teams can now query the agent via Swiftask chat and get sourced answers.
Advanced search capabilities
The agent performs semantic search (beyond keywords) to understand the intent behind every technical query.
- Target connector: The agent performs the right actions in syncro based on event context.
- Automated actions: Multi-source search within Syncro. Automatic summarization of long technical articles. Identification of outdated procedures. Citation of sources for human verification. Multilingual support for international teams.
- Native governance: Your data security is our priority: access is restricted and history is auditable.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-syncro@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Gain technical efficiency
Instant response
Drastically reduce document search time.
Standardized knowledge
Ensure everyone uses the same validated procedures.
Increased autonomy
Junior technicians access senior knowledge autonomously.
Value-add focus
Free up time for complex resolution rather than searching.
Ensured compliance
Keep track of searches performed by agents.
Syncro data confidentiality
Swiftask applies enterprise-grade security standards for your syncro automations.
- Read-only access: Swiftask does not modify any data in your Syncro instance.
- Data encryption: All indexed data is encrypted at rest and in transit.
- Environment isolation: Your knowledge remains private and isolated in your Swiftask workspace.
- Granular control: You decide exactly which Syncro modules are accessible to the agent.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your productivity
| Metric | Before | After |
|---|---|---|
| Search time | 5-10 minutes per ticket | Under 30 seconds |
| First-level resolution | Variable rate | Significant increase |
| Senior interruptions | Frequent | Reduced by 70% |
Take action with syncro
Break down information silos and speed up your technical team's decision-making.