Never miss a failed payment on SumUp again
Swiftask monitors your SumUp transactions in real time. Get an immediate alert the moment a payment fails so you can take action.
Result:
Reduce abandonment rates, secure your revenue, and improve your customer experience.
AI Agents
sumup
Connector sumup · Secure OAuth 2.0
Revenue loss from failed transactions
A failed payment on SumUp is a lost sales opportunity. Too often, these failures go unnoticed until the end of the day or week. Without automated monitoring, you suffer immediate revenue loss and declining customer satisfaction.
Main negative impacts:
Revenue leakage
Every unaddressed failed transaction is revenue lost forever. Reactivity is your only ally.
Slow resolution times
Without real-time alerts, you discover the issue too late. The customer has already left.
Operational blindness
You have no visibility into the frequency or reasons behind payment failures on your terminals.
Swiftask connects your SumUp terminals to your communication tools. Your AI agent detects every failed payment and notifies your team instantly via Slack, Teams, or Email.
BEFORE / AFTER
What changes with Swiftask
Manual incident management
The merchant discovers the payment failure only during daily reconciliation or when a customer complains. The issue is identified hours too late.
Automated monitoring with Swiftask
As soon as a transaction fails on SumUp, Swiftask triggers an immediate notification. Your team can contact the customer or fix the terminal in minutes.
Setting up your SumUp alerts
1
STEP 1 : Connect your SumUp account
Link your SumUp account to Swiftask in a few clicks via our secure connector.
2
STEP 2 : Define alert rules
Choose trigger conditions: failure type, minimum amount, or specific terminal.
3
STEP 3 : Select your notification channel
Select where you want to receive the alert: Microsoft Teams, Slack, Email, or SMS.
4
STEP 4 : AI monitoring activation
The agent is active. It monitors every transaction and notifies you in real time as soon as an anomaly occurs.
Intelligent monitoring features
The AI agent analyzes the error code, transaction amount, and terminal ID to provide context for the alert.
- Target connector: The agent performs the right actions in sumup based on event context.
- Automated actions: Instant alert delivery, daily failure summaries, amount-based filtering, integration with ticketing tools.
- Native governance: All alerts are archived in the Swiftask dashboard for statistical analysis of your payment performance.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-sumup@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate your SumUp alerts?
Revenue recovery
Take immediate action on failed payments to finalize the sale.
Customer satisfaction
Solve issues before the customer even notices.
Zero manual effort
No more manual checking of transaction reports.
Root cause analysis
Identify problematic terminals or card types.
No-code setup
Set up in 5 minutes, with no technical knowledge required.
Payment data security
Swiftask applies enterprise-grade security standards for your sumup automations.
- Strict compliance: Swiftask adheres to the highest security standards for handling your transaction data.
- Encrypted access: Your SumUp credentials are encrypted and stored securely.
- Full audit trail: Every generated alert is tracked in your log history.
- Restricted access: You control who receives alerts within your team.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your business
| Metric | Before | After |
|---|---|---|
| Detection time | Several hours (manual) | Under 30 seconds (automated) |
| Recovery rate | Low | High (fast intervention) |
| Operational effort | Daily | Automated |
| Reliability | Risk of oversight | 100% monitoring |
Take action with sumup
Reduce abandonment rates, secure your revenue, and improve your customer experience.