Scale your customer support with Straico and AI
Swiftask integrates Straico to transform your customer interactions. Deliver fast, accurate, and 24/7 support without overwhelming your team.
Result:
Significantly improve customer satisfaction while reducing ticket handling time.
AI Agents
straico
Connector straico · Secure OAuth 2.0
Manual ticket management is overwhelming your team
As support volume grows, your team struggles to keep up. Agents waste too much time on repetitive questions instead of complex issues.
Main negative impacts:
Slow response times
Long queues frustrate customers and reduce long-term loyalty.
Support team burnout
Handling repetitive tasks manually leads to fatigue and higher error rates.
Inconsistent brand voice
Without AI, response quality varies, damaging your professional image.
Swiftask leverages Straico's power to automate your support. Your AI agent learns from your knowledge base to resolve requests instantly.
BEFORE / AFTER
What changes with Swiftask
Traditional customer support
A customer submits a question. A ticket is created, assigned to a human agent who must read, research, write, and send. Outside business hours, the customer waits.
Support empowered by Straico
The ticket is instantly analyzed by the Swiftask agent. The response is generated via Straico, verified, and sent. The customer gets a precise solution in seconds, 24/7.
Deploy your AI support in 4 key steps
1
STEP 1 : Centralize your knowledge
Upload your documents, FAQs, and guides into Swiftask to build a reference database for your agent.
2
STEP 2 : Connect Straico to Swiftask
Configure your Straico API key in Swiftask to access advanced language models.
3
STEP 3 : Define response rules
Set the tone, language, and boundaries of your agent to ensure brand-aligned responses.
4
STEP 4 : Activate automation
Link Swiftask to your ticketing tool or email to start automatic support.
Advanced features for your customers
The agent analyzes intent, sentiment, and context of the customer message before formulating a relevant response.
- Target connector: The agent performs the right actions in straico based on event context.
- Automated actions: Automatic email ticket response, intelligent classification, routing complex cases to humans, conversation summarization.
- Native governance: All interactions are archived in Swiftask for quality monitoring and continuous improvement.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-straico@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your customer service
24/7 availability
Respond to customers at any time, without human intervention.
Cost reduction
Lower the cost per ticket handled through automation.
Faster response times
Reduce wait times from hours to seconds.
Consistent quality
Ensure a uniform quality level across all requests.
Human-centric focus
Free agents from repetitive tasks to focus on high-value issues.
Governance and data security
Swiftask applies enterprise-grade security standards for your straico automations.
- Data privacy: Your customer data is processed securely and is not used to train public models.
- Full control: You maintain control over generated responses via configurable guardrails.
- GDPR compliance: The Swiftask architecture adheres to European data protection standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Average response time | 4-24 hours | < 30 seconds |
| Manual ticket volume | 100% | < 30% |
| Customer Satisfaction (CSAT) | Stable | Improving |
Take action with straico
Significantly improve customer satisfaction while reducing ticket handling time.