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Highly responsive customer support with Spondyr and Swiftask

Connect your AI agents to Spondyr to transform your customer service. Automate ticket sorting and responses for maximum customer satisfaction.

Result:

Cut your response times in half and free your teams from repetitive tasks starting today.

Customer support saturation slows your growth

Managing a constant flow of requests on Spondyr quickly becomes complex. Teams are overwhelmed by recurring questions, wait times increase, and service quality drops. This bottleneck hinders retention and impacts your brand image.

Main negative impacts:

  • Excessive response delays: The backlog of unprocessed tickets frustrates your customers and increases churn risk.
  • Support team overload: Your experts spend too much time on low-value tasks instead of solving complex issues.
  • Inconsistent responses: Without intelligent automation, the quality and tone of responses vary from agent to agent.

Swiftask integrates your AI agents directly into Spondyr. They analyze, categorize, and suggest relevant responses in real time, ensuring consistent responsiveness.

BEFORE / AFTER

What changes with Swiftask

Traditional customer support

A ticket arrives on Spondyr. A human agent must read it, classify it manually, search for the answer in the knowledge base, and write the message. This process takes minutes, or even hours.

Augmented support with Swiftask

As soon as the ticket hits Spondyr, the AI agent analyzes it, extracts the intent, proposes a pre-written response, or resolves the minor issue instantly. The human agent only intervenes to validate or handle complex cases.

Deploy your automated support in 4 steps

STEP 1 : Define the AI agent in Swiftask

Configure your agent with your support policies and business knowledge bases.

STEP 2 : Link Spondyr via API

Connect your Spondyr instance to Swiftask to enable reading and writing of tickets.

STEP 3 : Set up sorting rules

Define automation criteria: which tickets to answer automatically, and which to escalate.

STEP 4 : Launch and monitor

Activate the agent and track its performance via the Swiftask management dashboard.

Advanced features for your support

The AI analyzes sentiment, urgency, and customer history to tailor the response.

  • Target connector: The agent performs the right actions in spondyr based on event context.
  • Automated actions: Automatic FAQ responses, intelligent ticket categorization, suggested responses for human agents, priority escalation.
  • Native governance: Every interaction is logged in Swiftask for continuous improvement of your response models.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-spondyr@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose this automation?

1. 24/7 Availability

Your customers receive immediate assistance, regardless of the time zone.

2. Boosted productivity

Your human agents focus on high-emotional or technical value tickets.

3. Increased customer satisfaction

Responsiveness is the primary driver of modern customer satisfaction.

4. Standardized quality

Every response adheres to your company's editorial guidelines and standards.

5. Natural scalability

Handle spikes in ticket volume without massive hiring.

Data security and compliance

Swiftask applies enterprise-grade security standards for your spondyr automations.

  • Encrypted exchanges: All communications between Spondyr and Swiftask are secured via TLS encryption.
  • Personal data protection: Full GDPR compliance in the processing of customer requests.
  • Granular control: You maintain full control over access and AI modification rights.
  • Continuous audit: Full activity logs to ensure the traceability of every sent response.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable operational impact

MetricBeforeAfter
Average response timeSeveral hoursA few seconds
Tickets handled by AI0%60%+
Customer satisfaction (CSAT)VariableStable and high
Cost per ticketHigh (manual)Optimized (automated)

Take action with spondyr

Cut your response times in half and free your teams from repetitive tasks starting today.

Master your Spondyr data governance with AI

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