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Optimize your customer support on Siteglide with AI

Swiftask connects your AI agents to your Siteglide platform. Provide precise, instant answers to your customers, based on your business data.

Result:

Reduce your support team's workload and increase customer satisfaction today.

Challenges of manual customer support on Siteglide

Handling customer requests manually on Siteglide is costly and inefficient. Your agents waste time on repetitive questions, while customers wait hours for a simple answer.

Main negative impacts:

  • High response times: The delay between a customer's query and your reply directly impacts satisfaction and conversion rates.
  • Support team burnout: Your staff is overwhelmed by basic questions, preventing them from handling complex issues requiring human expertise.
  • Inconsistent information: Manual responses increase the risk of errors or contradictory information provided to customers.

Swiftask deploys an intelligent AI agent on your Siteglide sites. It analyzes queries, draws from your database, and replies instantly, freeing up your team.

BEFORE / AFTER

What changes with Swiftask

Manual management on Siteglide

A customer asks a question via your form. The email arrives and sits in a queue. An agent reads it, searches for info in Siteglide, and writes a reply. It's 6 PM, the customer will wait until tomorrow.

AI support with Swiftask

As soon as the request is sent, the Swiftask agent identifies the intent, consults relevant Siteglide data, and generates a personalized, precise response in seconds, 24/7.

Deploy your support agent in 4 steps

STEP 1 : Initialize your agent

Set up an AI agent in Swiftask dedicated to customer support.

STEP 2 : Connect your Siteglide data

Integrate your FAQ articles, documentation, and Siteglide product data to train the AI.

STEP 3 : Define scenarios

Teach the agent how to handle typical requests or escalate complex cases.

STEP 4 : Activate on your site

Publish the agent on your Siteglide pages and start automating.

What your AI support agent can do

The agent analyzes context, tone, and specific user data to formulate tailored responses.

  • Target connector: The agent performs the right actions in siteglide based on event context.
  • Automated actions: Automatic FAQ responses, ticket qualification, updating customer statuses in Siteglide, intelligent human escalation.
  • Native governance: All interactions are archived for quality control and continuous improvement.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-siteglide@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits for your business

1. 24/7 Availability

Your customers get instant answers, even outside business hours.

2. Cost reduction

Automate first-level support to optimize your human resources.

3. Increased customer satisfaction

Speed and accuracy of responses improve the overall user experience.

4. Effortless scalability

Handle spikes in requests without needing to hire more staff.

5. Unified knowledge base

Your AI learns directly from your Siteglide resources to stay up-to-date.

Security and privacy

Swiftask applies enterprise-grade security standards for your siteglide automations.

  • Secure integration: Swiftask follows security protocols to protect your Siteglide data.
  • Data control: You keep full control over the information accessible by the agent.
  • GDPR compliance: Customer data processing is compliant with current privacy standards.
  • Continuous audit: Monitor agent performance and responses in real-time.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your key metrics

MetricBeforeAfter
Average response timeSeveral hoursA few seconds
Cost per ticketHighReduced by 60%
Resolution rateVariableStable and high
Satisfaction (CSAT)ModerateStrong growth

Take action with siteglide

Reduce your support team's workload and increase customer satisfaction today.

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