Pricing

Provide 24/7 voice customer support with your AI agents

Swiftask connects your AI agents to SignalWire. Your customers get instant answers over the phone, day and night, without dedicated staff.

Result:

Eliminate phone wait times and free your team from recurring inquiries.

The limitations of office-hour voice support

Most businesses restrict voice support to fixed hours. The result: frustrated customers after hours, a massive backlog on Monday mornings, and lost sales opportunities due to a lack of immediate responsiveness.

Main negative impacts:

Immediate customer frustration: A customer hitting voicemail after 6 PM is a customer likely to switch to a competitor.
Team burnout: In the morning, your human agents are overwhelmed by the backlog accumulated overnight or over the weekend.
High operational costs: Maintaining 24/7 human phone coverage is financially unsustainable for most SMBs.

Swiftask integrates your AI agents directly into SignalWire telephony. Your agent handles calls, understands requests, and resolves issues in real-time, 24/7.

BEFORE / AFTER

What changes with Swiftask

The traditional model

The customer calls after hours. They listen to hold music, then end up on voicemail. Their issue remains unresolved until the next day. Satisfaction drops and churn rate increases.

The Swiftask + SignalWire approach

The customer calls. Your AI agent answers instantly, understands the need, accesses your knowledge base, and provides a precise answer. If needed, it qualifies the ticket for later human intervention.

Deploy your voice agent in 4 steps

STEP 1 : Design the AI agent

Configure your agent's goal and tone in Swiftask. Grant it access to the necessary data to answer frequent questions.

STEP 2 : Link with SignalWire

Connect your SignalWire credentials. Swiftask uses their infrastructure to manage inbound and outbound audio flows securely.

STEP 3 : Define call scenarios

Set up call flows: greeting, identification, resolution, transfer to a human, or message taking.

STEP 4 : Launch and test

Activate your SignalWire number. The agent is immediately ready to welcome your customers.

Capabilities of your intelligent voice agents

The AI analyzes natural language (NLP) to understand intent, tone, and caller emotion in real-time.

Target connector: The agent performs the right actions in signalwire based on event context.
Automated actions: Answer FAQ questions. Check order status. Schedule appointments. Record complex requests. Transfer to a human in critical situations.
Native governance: Every call is transcribed and analyzed in Swiftask, offering valuable insights into your customers' needs.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-signalwire@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic benefits of 24/7 support

1. Total availability

Your customers get immediate support, regardless of time zone or time of day.

2. Cost reduction

Automate low-value calls to drastically reduce your support costs.

3. Consistent quality

Unlike humans, AI never gets tired and maintains a consistent level of courtesy and accuracy.

4. Unlimited scalability

Handle hundreds of simultaneous calls without ever needing to increase your headcount.

5. CRM integration

Swiftask automatically updates your CRM with the information collected during the call.

Call security and privacy

Swiftask applies enterprise-grade security standards for your signalwire automations.

Stream encryption: Communications passing through SignalWire are secured according to industry standards.
GDPR compliance: Strict management of personal data in accordance with current regulations.
Access management: Precisely control who can configure agents and access call transcripts.
Robust infrastructure: The Swiftask architecture ensures high availability for your voice services.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Key performance indicators

Metric	Before	After
Response time	Several hours or days	Instant
Availability	8h/day (business hours)	24/7
Cost per call	High (human)	Low (automated)
Customer satisfaction	Variable	Improved by responsiveness

Take action with signalwire

Eliminate phone wait times and free your team from recurring inquiries.