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Empower your conversational agents with Riku.AI and Swiftask

Combine the flexibility of Riku.AI with the intelligent automation of Swiftask to create unmatched conversational experiences.

Result:

Gain agility and relevance. Deploy agents capable of handling complex interactions instantly.

The limitations of traditional corporate chatbots

Most current conversational agents are rigid, limited by pre-written scenarios. They fail when facing complexity, frustrate users, and require constant maintenance from technical teams.

Main negative impacts:

  • Degraded user experience: Generic and irrelevant answers that do not solve customer issues, leading to a loss of trust.
  • Development complexity: Building a truly intelligent agent requires significant resources in data science and software engineering.
  • Data silos: Agents are often disconnected from your business tools, making it impossible to perform real-world actions.

Swiftask and Riku.AI partner to break these barriers. You use Riku.AI for model finesse and Swiftask for workflow execution, creating a truly autonomous and useful agent.

BEFORE / AFTER

What changes with Swiftask

The classic approach

You use a rigid chatbot tool. Updates take days. The agent doesn't understand nuances and cannot interact with your CRM. The resolution rate is low.

The Swiftask + Riku.AI synergy

Your agent understands context thanks to Riku.AI models and executes concrete actions via Swiftask. Updates happen in real-time, with no developer needed.

Deploying your intelligent agents in 4 steps

STEP 1 : Train your model on Riku.AI

Configure and fine-tune your language model in Riku.AI so it responds exactly to your brand standards.

STEP 2 : Connect the API to Swiftask

Use Swiftask connectors to link your Riku.AI agent to your work environment without programming.

STEP 3 : Define action workflows

Configure in Swiftask the actions the agent must trigger following conversations (e.g., ticket updates, email sending).

STEP 4 : Production and iteration

Deploy your agent and refine its performance by analyzing conversation logs in the Swiftask dashboard.

Advanced agent capabilities

The agent analyzes intent, sentiment, and named entities in every message to provide a personalized, context-aware response.

  • Target connector: The agent performs the right actions in riku.ai based on event context.
  • Automated actions: Data retrieval, task execution in third-party software, ticket routing to the right experts, and continuous learning.
  • Native governance: All interactions are secure and compliant with enterprise requirements.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-riku.ai@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic business benefits

1. Extreme personalization

Agents that truly speak your business language thanks to the power of Riku.AI.

2. Operational autonomy

Reduce the workload of your support teams by automating complex requests.

3. Unlimited scalability

Handle thousands of simultaneous conversations without degrading service quality.

4. No-code agility

Modify your agents' capabilities in a few clicks, without waiting for IT deployment cycles.

5. Accelerated ROI

Drastically reduce support costs while increasing customer satisfaction.

Security and compliance commitment

Swiftask applies enterprise-grade security standards for your riku.ai automations.

  • End-to-end encryption: All data exchanged between Riku.AI and Swiftask is protected by robust encryption protocols.
  • Granular control: You maintain total control over the data the agent can access.
  • Full audit trail: Detailed logging of every interaction for compliance and quality analysis needs.
  • Technological independence: Flexible architecture allowing you to evolve between different AI models without workflow redesign.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Performance metrics for your agents

MetricBeforeAfter
Automatic resolution rateLow (simple scenarios)High (complex interactions)
Response timeSeveral minutesUnder 2 seconds
Technical maintenanceDevelopers requiredBusiness no-code management
Customer Satisfaction (CSAT)StagnatingConstantly rising

Take action with riku.ai

Gain agility and relevance. Deploy agents capable of handling complex interactions instantly.

Orchestrate your AI models with Riku.AI to automate your workflows

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