Empower your conversational agents with Riku.AI and Swiftask
Combine the flexibility of Riku.AI with the intelligent automation of Swiftask to create unmatched conversational experiences.
Result:
Gain agility and relevance. Deploy agents capable of handling complex interactions instantly.
AI Agents
riku.ai
Connector riku.ai · Secure OAuth 2.0
The limitations of traditional corporate chatbots
Most current conversational agents are rigid, limited by pre-written scenarios. They fail when facing complexity, frustrate users, and require constant maintenance from technical teams.
Main negative impacts:
Degraded user experience
Generic and irrelevant answers that do not solve customer issues, leading to a loss of trust.
Development complexity
Building a truly intelligent agent requires significant resources in data science and software engineering.
Data silos
Agents are often disconnected from your business tools, making it impossible to perform real-world actions.
Swiftask and Riku.AI partner to break these barriers. You use Riku.AI for model finesse and Swiftask for workflow execution, creating a truly autonomous and useful agent.
BEFORE / AFTER
What changes with Swiftask
The classic approach
You use a rigid chatbot tool. Updates take days. The agent doesn't understand nuances and cannot interact with your CRM. The resolution rate is low.
The Swiftask + Riku.AI synergy
Your agent understands context thanks to Riku.AI models and executes concrete actions via Swiftask. Updates happen in real-time, with no developer needed.
Deploying your intelligent agents in 4 steps
1
STEP 1 : Train your model on Riku.AI
Configure and fine-tune your language model in Riku.AI so it responds exactly to your brand standards.
2
STEP 2 : Connect the API to Swiftask
Use Swiftask connectors to link your Riku.AI agent to your work environment without programming.
3
STEP 3 : Define action workflows
Configure in Swiftask the actions the agent must trigger following conversations (e.g., ticket updates, email sending).
4
STEP 4 : Production and iteration
Deploy your agent and refine its performance by analyzing conversation logs in the Swiftask dashboard.
Advanced agent capabilities
The agent analyzes intent, sentiment, and named entities in every message to provide a personalized, context-aware response.
- Target connector: The agent performs the right actions in riku.ai based on event context.
- Automated actions: Data retrieval, task execution in third-party software, ticket routing to the right experts, and continuous learning.
- Native governance: All interactions are secure and compliant with enterprise requirements.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-riku.ai@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic business benefits
Extreme personalization
Agents that truly speak your business language thanks to the power of Riku.AI.
Operational autonomy
Reduce the workload of your support teams by automating complex requests.
Unlimited scalability
Handle thousands of simultaneous conversations without degrading service quality.
No-code agility
Modify your agents' capabilities in a few clicks, without waiting for IT deployment cycles.
Accelerated ROI
Drastically reduce support costs while increasing customer satisfaction.
Security and compliance commitment
Swiftask applies enterprise-grade security standards for your riku.ai automations.
- End-to-end encryption: All data exchanged between Riku.AI and Swiftask is protected by robust encryption protocols.
- Granular control: You maintain total control over the data the agent can access.
- Full audit trail: Detailed logging of every interaction for compliance and quality analysis needs.
- Technological independence: Flexible architecture allowing you to evolve between different AI models without workflow redesign.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Performance metrics for your agents
| Metric | Before | After |
|---|---|---|
| Automatic resolution rate | Low (simple scenarios) | High (complex interactions) |
| Response time | Several minutes | Under 2 seconds |
| Technical maintenance | Developers required | Business no-code management |
| Customer Satisfaction (CSAT) | Stagnating | Constantly rising |
Take action with riku.ai
Gain agility and relevance. Deploy agents capable of handling complex interactions instantly.