Close the feedback loop with AI agents and Refiner
Swiftask connects your Refiner surveys to your business stack. Analyze responses in real-time, qualify urgencies, and trigger immediate follow-ups.
Result:
Never leave customer feedback unaddressed. Turn data into actionable insights instantly.
AI Agents
refiner
Connector refiner · Secure OAuth 2.0
The feedback paradox: collecting without acting
Companies collect thousands of responses via Refiner but struggle to process them. Feedback stagnates in dashboards, dissatisfaction goes unaddressed, and product teams lack visibility into real user priorities.
Main negative impacts:
Delayed customer responses
Dissatisfied customers often wait days for a reply. This delay damages brand reputation and increases churn.
Information silos
Feedback data remains trapped in Refiner instead of feeding your CRM, support, or project management tools.
Exhaustive manual analysis
Manually qualifying every response to identify trends or critical issues is time-consuming and prone to error.
Swiftask automates your feedback loop. As soon as a response is submitted in Refiner, your AI agent analyzes, categorizes, and notifies the right people in your daily tools.
BEFORE / AFTER
What changes with Swiftask
Traditional management
A customer leaves a negative review in Refiner. The support team only discovers it during their weekly review. The frustrated customer may have already left for a competitor.
Closed-loop with Swiftask
Feedback is received. Swiftask detects dissatisfaction, creates a high-priority ticket in your support tool, and alerts the Customer Success Manager via Slack or Teams instantly.
4 steps to automate your feedback cycle
1
STEP 1 : Connect Refiner to Swiftask
Integrate your Refiner surveys with Swiftask in a few clicks to centralize incoming data streams.
2
STEP 2 : Define analysis rules
Configure your AI agent to scan responses: sentiment detection, specific keywords, or critical NPS scores.
3
STEP 3 : Trigger follow-up workflows
Assign automatic actions: create a ticket, send a follow-up email, or update a CRM.
4
STEP 4 : Optimize continuously
Adjust your AI agent's priority thresholds as your satisfaction processes evolve.
Intelligent capabilities for customer feedback
The AI agent processes free text, calculates sentiment scores, and compares responses with customer history.
- Target connector: The agent performs the right actions in refiner based on event context.
- Automated actions: Automatic feedback classification (bug, feature request, praise). Intelligent routing to relevant teams. Sending personalized pre-written responses. Real-time alerts for NPS detractors.
- Native governance: Every action is logged in Swiftask, allowing you to measure average response time and team effectiveness.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-refiner@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate your feedback management?
Churn improvement
React to negative feedback before it turns into cancellation.
Increased productivity
No more manual sorting. The AI extracts the essentials for you.
Cross-team alignment
Customer feedback becomes a shared resource between product, marketing, and support.
Customer responsiveness
Show users they are heard through fast, targeted responses.
Structured data
Turn unstructured comments into actionable dashboards for your strategy.
Customer data privacy
Swiftask applies enterprise-grade security standards for your refiner automations.
- Secure processing: Your feedback data is handled with encryption protocols meeting enterprise standards.
- Data control: You maintain full control over the data sent to the AI for analysis.
- GDPR compliance: Swiftask facilitates compliance management by centralizing traces of interactions linked to feedback.
- Isolated architecture: Each workspace is isolated, ensuring no data leaks between your various projects.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your satisfaction metrics
| Metric | Before | After |
|---|---|---|
| Reaction time | 24h - 48h (manual) | Immediate (automated) |
| Processing rate | Partial (sampling) | 100% of feedback processed |
| Churn reduction | Based on late analysis | Proactive prevention |
| Human time saved | Weekly hours | Near zero |
Take action with refiner
Never leave customer feedback unaddressed. Turn data into actionable insights instantly.