Deliver instant answers with semantic ProProfs search
Swiftask connects your AI agents to ProProfs Knowledge Base. Your users get accurate answers based on intent, not just limited keywords.
Result:
Drastically reduce support tickets by making your knowledge base truly conversational.
AI Agents
proprofs knowledge base
Connector proprofs knowledge base · Secure OAuth 2.0
Legacy keyword search frustrates your users
Traditional built-in search engines rely on exact keyword matches. If a user uses a synonym or a different phrasing, they find nothing. The result: an underutilized knowledge base and an overloaded support team.
Main negative impacts:
Users can't find answers
The rigidity of keyword-based search prevents customers from finding simple solutions, forcing them to open a ticket.
Overwhelmed support team
Support teams waste valuable time answering questions already documented in your ProProfs base.
Degraded customer experience
The feeling of being stuck in an unintuitive interface hurts satisfaction and customer loyalty.
Swiftask adds a layer of semantic artificial intelligence to your ProProfs Knowledge Base. The agent understands context and intent, providing the exact answer extracted from your articles, regardless of the vocabulary used.
BEFORE / AFTER
What changes with Swiftask
Traditional keyword search
The user types 'how to change my password'. If the ProProfs article is titled 'Account Reset', the engine finds nothing. The user gives up and emails support.
Semantic search with Swiftask
The AI understands that 'change password' is identical to 'account reset'. It immediately displays the relevant guide, solving the problem in seconds.
Deploying AI on ProProfs in 4 steps
1
STEP 1 : Synchronize your ProProfs base
Connect Swiftask to your ProProfs instance. The agent indexes your articles to understand your documentation.
2
STEP 2 : Configure the semantic engine
Set the agent's behavior: tone, detail level, and authorized sources within ProProfs.
3
STEP 3 : Embed the search widget
Integrate the Swiftask widget into your help center or customer portal to enable intelligent search.
4
STEP 4 : Learn and optimize
The agent continuously improves by analyzing user questions and consulted articles.
Key features of the ProProfs AI agent
The agent analyzes the semantics of the query, the user's context, and the relevance of available ProProfs articles.
- Target connector: The agent performs the right actions in proprofs knowledge base based on event context.
- Automated actions: Natural Language Processing (NLP). Direct answers to complex questions. Suggestions for related articles. Intelligent escalation to a human if needed.
- Native governance: All interactions are analyzed to identify gaps in your documentation.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-proprofs-knowledge-base@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of augmented search
Ticket reduction
Users find their own answers, freeing up your customer service.
Increased accuracy
Semantic search goes beyond keyword limits for unparalleled precision.
24/7 availability
Your support is active around the clock, without needing human night agents.
Documentation improvement
Identify searched topics not covered by your current articles.
Fast installation
No complex development required to transform your ProProfs base.
Security commitment
Swiftask applies enterprise-grade security standards for your proprofs knowledge base automations.
- Read-only access: Swiftask accesses only the necessary ProProfs data for indexing.
- Encrypted data: All data traveling between ProProfs and Swiftask is secured.
- Compliance: Solutions meeting B2B data protection standards.
- Total control: You keep control over the articles exposed to the AI.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Self-service performance
| Metric | Before | After |
|---|---|---|
| Self-service resolution rate | Low (keyword dependency) | High (contextual understanding) |
| Incoming ticket volume | High | Significant reduction |
| User satisfaction | Average | Improved by speed |
Take action with proprofs knowledge base
Drastically reduce support tickets by making your knowledge base truly conversational.