Pricing

Anticipate customer needs with your AI agents on PlentyONE

Swiftask connects your AI agents to PlentyONE. Provide proactive, personalized, and instant support at every step of the customer journey.

Result:

Drastically reduce ticket resolution time and increase customer satisfaction from the very first contact.

Reactive customer support is no longer enough for your e-commerce

Managing order flows on PlentyONE manually is a daily challenge. Agents spend too much time searching for information, writing repetitive emails, and handling emergencies, leaving customers waiting.

Main negative impacts:

Slow response times: Support saturation prevents immediate responses, which degrades the shopping experience and increases churn rates.
Low-value task overload: Routine inquiries like order tracking or standard changes drain team time, preventing them from handling complex cases.
Lack of personalization: Generic and standardized responses create no emotional connection with your customers, hindering long-term loyalty.

Swiftask deploys AI agents that analyze your PlentyONE order data in real time. They reply automatically, inform customers before they even ask, and qualify complex tickets.

BEFORE / AFTER

What changes with Swiftask

Traditional management on PlentyONE

The customer sends an email. The agent searches for the order in PlentyONE, checks logistics status, writes a manual response, and sends it. The delay often exceeds 24 hours.

Proactive support with Swiftask

As soon as a delay is detected in PlentyONE, the AI agent informs the customer via a personalized email, suggests a solution or compensation, and updates the order record. All done without human intervention.

Deploying your AI agent for PlentyONE

STEP 1 : Connect Swiftask to your PlentyONE instance

Authenticate your PlentyONE account in Swiftask to allow the agent to access order and customer data securely.

STEP 2 : Define support rules

Configure scenarios: package tracking, returns, order changes, or complaints. The agent learns your business processes.

STEP 3 : Integrate your communication channels

Connect the agent to your email, chat, or social media. The agent centralizes all PlentyONE interactions.

STEP 4 : Supervision and optimization

Analyze AI response performance in the Swiftask dashboard and adjust tone or response policies in one click.

Advanced features for your customer service

The agent examines purchase history, delivery status, and past customer interactions to formulate a contextual and relevant response.

Target connector: The agent performs the right actions in plentyone based on event context.
Automated actions: Automatic retrieval of PlentyONE order details. Proactive notification sending. Intelligent ticket qualification and routing. Native multilingual support. Status updates in PlentyONE.
Native governance: All agent actions are auditable to ensure service quality and compliance.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-plentyone@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic benefits for your e-commerce

1. 24/7 Availability

Your customers receive immediate assistance, regardless of time zone or day of the week.

2. Reduced operational costs

Automate up to 80% of recurring inquiries to reduce your support team's workload.

3. Increased loyalty

Proactive communication turns a logistics issue into a positive and memorable customer experience.

4. Effortless scalability

Handle order spikes (sales, Black Friday) without having to hire temporarily or overload your teams.

5. Unified data

All interactions are linked to PlentyONE data, providing a 360° view of every customer.

Data security and privacy

Swiftask applies enterprise-grade security standards for your plentyone automations.

Data encryption: All connections between Swiftask and PlentyONE are encrypted and secured according to banking standards.
GDPR compliance: Personal data processing strictly follows GDPR guidelines to protect your customers.
Granular control: You maintain full control over what the agent can read or edit in your PlentyONE instance.
Continuous audit: Full logging of every interaction, allowing easy review by your support managers.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable impact on your business

Metric	Before	After
Average response time	Several hours	Instant
Customer satisfaction (CSAT)	Standard	Increase of +25%
Tickets handled by AI	0%	Up to 80%
Cost per ticket	High	Reduced by 60%

Take action with plentyone

Drastically reduce ticket resolution time and increase customer satisfaction from the very first contact.

Forecast your e-commerce revenue with PlentyONE predictive analysis

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