Automate order tracking with Swiftask and Picky Assist
Swiftask connects your AI agents to Picky Assist. Provide instant, proactive order tracking updates to your customers, directly on their preferred communication channels.
Result:
Drastically reduce the volume of support tickets related to order status inquiries and boost customer satisfaction.
AI Agents
picky assist
Connector picky assist · Secure OAuth 2.0
Manual order tracking is overwhelming your support team
Order tracking is one of the most frequent customer support requests. When your team handles these inquiries manually, they lose valuable time on low-value tasks, while customers wait for answers that could be instant.
Main negative impacts:
Support team overload
Hundreds of identical questions about package status flood your channels, preventing your agents from handling complex issues.
Frustrating response delays
The latency between customer inquiry and human response creates a poor experience, directly impacting your retention rate.
Risk of human error
Manual entry of tracking numbers or consulting multiple databases increases the risk of errors in the information provided.
Swiftask deploys an autonomous AI agent connected to Picky Assist. It queries your logistics systems, retrieves the status in real-time, and responds to customers in a personalized and instant manner, 24/7.
BEFORE / AFTER
What changes with Swiftask
Traditional process
A customer sends a message. A support agent must read the message, search for the order number, check the logistics portal, copy the information, and reply manually. The customer waits for hours or days.
Swiftask + Picky Assist method
The customer asks their question via their preferred channel through Picky Assist. The Swiftask AI agent extracts the number, queries your logistics API, and replies instantly with the precise status, without human intervention.
Deploy your tracking agent in 4 steps
1
STEP 1 : Initialization in Swiftask
Create your AI agent and define its instructions for handling order tracking inquiries.
2
STEP 2 : Picky Assist integration
Connect Swiftask to your Picky Assist account to allow the agent to listen to incoming messages and respond.
3
STEP 3 : Logistics access configuration
Connect your order management tool or database to Swiftask so the AI can access information in real-time.
4
STEP 4 : Response flow activation
Go live with your agent. It immediately begins processing tracking requests in an automated manner.
Advanced features for your logistics
The agent analyzes the customer's intent, identifies the order number in the message, and verifies data access permissions.
- Target connector: The agent performs the right actions in picky assist based on event context.
- Automated actions: Automatic delivery status retrieval. Proactive notifications for delays. Multilingual response translation. Intelligent escalation to a human if an anomaly is detected.
- Native governance: All interactions are archived in Swiftask for performance analysis and continuous improvement.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-picky-assist@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Added value for your e-commerce
24/7 Availability
Your customers get answers 24/7, regardless of time zones.
Cost reduction
Automate 80% of tracking inquiries, reducing the need for customer support hiring.
Premium customer experience
Instant reactivity strengthens trust and customer loyalty to your brand.
Unlimited scalability
Your agent handles thousands of requests simultaneously during peak periods (Black Friday, sales) without performance drops.
Centralized insights
Gain valuable insights into the most frequently asked questions and friction points in your delivery process.
Privacy and compliance
Swiftask applies enterprise-grade security standards for your picky assist automations.
- Data encryption: All communications between Swiftask, Picky Assist, and your systems are encrypted.
- Granular control: You determine which data the AI is allowed to read and share.
- GDPR compliance: Personal data management compliant with the strictest market standards.
- Access logging: Every access to order data is tracked for total transparency.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Key performance indicators
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | Under 2 seconds |
| Cost per ticket | High (labor) | Negligible (automation) |
| Customer satisfaction (CSAT) | Variable | Optimized by reactivity |
| Processing capacity | Limited to office hours | Unlimited, 24/7 |
Take action with picky assist
Drastically reduce the volume of support tickets related to order status inquiries and boost customer satisfaction.