• Pricing
Book a demo

Multilingual customer support: automate responses with Swiftask and Picky Assist

Swiftask connects your AI agents to Picky Assist to provide seamless, native-language support, 24/7.

Result:

Eliminate language barriers and boost global customer satisfaction instantly.

Managing multilingual support is a major operational challenge

Providing high-quality support in multiple languages requires significant human resources. Hiring polyglot teams is expensive, and responsiveness often suffers, especially outside business hours.

Main negative impacts:

  • High support costs: Adding agents for every language significantly increases operational expenses without guaranteeing consistent quality.
  • Inconsistent response times: Non-native customers experience longer delays, degrading the overall experience and trust in your brand.
  • Management complexity: Handling tickets in different languages via Picky Assist without integrated translation tools creates data silos and errors.

Swiftask integrates with Picky Assist to automatically translate and answer your tickets in the customer's language, ensuring perfect consistency and immediate responsiveness.

BEFORE / AFTER

What changes with Swiftask

Before integration

Support receives a request in a language they don't master. The agent uses an external tool, translates manually, writes the response, and translates it back. The customer waits for hours.

With Swiftask + Picky Assist

The AI agent detects the language, processes the request in Swiftask, and sends an accurate, natural response directly into Picky Assist. The customer is satisfied in seconds.

Deploying your AI support in 4 steps

STEP 1 : AI agent configuration

Define your AI agent's knowledge and tone in Swiftask to ensure brand consistency.

STEP 2 : Picky Assist connection

Enable the Picky Assist connector in Swiftask to synchronize your ticket streams in real time.

STEP 3 : Language settings

Configure supported target languages to allow the AI to translate incoming and outgoing messages.

STEP 4 : Activation and monitoring

Go live with your agent. Track performance and response quality via the Swiftask dashboard.

Multilingual agent capabilities

The agent analyzes not only the language but also the customer's intent and sentiment to tailor its response with precision.

  • Target connector: The agent performs the right actions in picky assist based on event context.
  • Automated actions: Bidirectional automatic translation, automatic language detection, answers based on your knowledge base, intelligent routing of complex tickets to humans.
  • Native governance: All interactions are archived in Swiftask for quality monitoring and continuous model improvement.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-picky-assist@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic benefits for your business

1. Global availability

Respond to customers worldwide, with no time or language constraints.

2. Cost reduction

Automate first-level support to optimize your human resources.

3. Increased customer satisfaction

Quick responses in the customer's native language drastically improve CSAT scores.

4. Brand consistency

Maintain a consistent tone and quality regardless of the channel or language.

5. Easier scalability

Enter new markets without needing to hire local agents immediately.

Security and compliance

Swiftask applies enterprise-grade security standards for your picky assist automations.

  • Encrypted data: Exchanges between Picky Assist and Swiftask are secured with top-tier encryption standards.
  • Access control: Granular management of access rights to your Swiftask workspace.
  • Continuous audit: Full interaction history for complete transparency and GDPR compliance.
  • Sovereign models: Choose the LLMs that meet your privacy requirements.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Key performance indicators

MetricBeforeAfter
Average response timeSeveral hoursUnder a minute
Ticket volume handledLimited by headcountUnlimited and instant
Satisfaction rateVariableStandardized and high
Cost per ticketHighReduced by 70%

Take action with picky assist

Eliminate language barriers and boost global customer satisfaction instantly.

Analyze customer sentiment in Picky Assist with AI

Next use case