Combine the flexibility of Swiftask with the advanced orchestration of Orq.ai. Provide your customers with instant, accurate answers, without human intervention.
Result:
Transform your customer service into an autonomous profit center, available 24/7.
The saturation of human customer support
The growing volume of tickets drowns your teams in repetitive tasks. Response times increase, customer satisfaction drops, and the cost per ticket skyrockets.
Main negative impacts:
Swiftask and Orq.ai partner to automate support. Orq.ai orchestrates language models while Swiftask executes actions, ensuring total autonomy.
BEFORE / AFTER
What changes with Swiftask
Traditional manual support
A human agent receives a ticket, searches for information in a knowledge base, writes a response, and sends it. Average time: 15 minutes.
Autonomous support via Orq.ai
The AI agent analyzes the ticket, queries your data sources via Orq.ai, generates a relevant response, and closes the ticket. Average time: 5 seconds.
Deploying your AI support in 4 steps
STEP 1 : Configuration on Orq.ai
Define your workflows and LLM model selection within the Orq.ai platform.
STEP 2 : Linking with Swiftask
Connect your Swiftask instance to Orq.ai to enable execution of actions based on AI decisions.
STEP 3 : Training on your data
Provide your knowledge bases to the agent so it can answer your customers accurately.
STEP 4 : Launch in autonomous mode
Activate the agent on your support channels. It now manages requests independently.
Advanced orchestration capabilities
The agent evaluates the complexity, sentiment, and urgency of each customer ticket before taking action.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-orq.ai@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of autonomous support
1. Total availability
Your customers get answers 24/7 without waiting for office hours.
2. Unlimited scalability
Handle thousands of tickets simultaneously without increasing your headcount.
3. Drastic cost reduction
Minimize cost per ticket through intelligent and sustainable automation.
4. Brand consistency
The AI strictly applies your tone and service policies in every interaction.
5. Continuous optimization
Analyze performance via Orq.ai to constantly improve your response flows.
AI security and governance
Swiftask applies enterprise-grade security standards for your orq.ai automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Automated support performance
| Metric | Before | After |
|---|---|---|
| Resolution time | Several hours | A few seconds |
| Processing capacity | Limited by headcount | Unlimited |
| Customer satisfaction (CSAT) | Variable | Consistent and high |
| Operational cost | High | Reduced by up to 80% |
Take action with orq.ai
Transform your customer service into an autonomous profit center, available 24/7.