Autonomous customer support: AI orchestration with Swiftask and Orq.ai
Combine the flexibility of Swiftask with the advanced orchestration of Orq.ai. Provide your customers with instant, accurate answers, without human intervention.
Result:
Transform your customer service into an autonomous profit center, available 24/7.
AI Agents
orq.ai
Connector orq.ai · Secure OAuth 2.0
The saturation of human customer support
The growing volume of tickets drowns your teams in repetitive tasks. Response times increase, customer satisfaction drops, and the cost per ticket skyrockets.
Main negative impacts:
Excessive processing delays
Manual management of simple requests creates bottlenecks that frustrate your users.
High operational costs
Scaling support requires constant hiring, directly impacting your margins.
Inconsistent response quality
Human fatigue leads to errors or omissions in responses provided to customers.
Swiftask and Orq.ai partner to automate support. Orq.ai orchestrates language models while Swiftask executes actions, ensuring total autonomy.
BEFORE / AFTER
What changes with Swiftask
Traditional manual support
A human agent receives a ticket, searches for information in a knowledge base, writes a response, and sends it. Average time: 15 minutes.
Autonomous support via Orq.ai
The AI agent analyzes the ticket, queries your data sources via Orq.ai, generates a relevant response, and closes the ticket. Average time: 5 seconds.
Deploying your AI support in 4 steps
1
STEP 1 : Configuration on Orq.ai
Define your workflows and LLM model selection within the Orq.ai platform.
2
STEP 2 : Linking with Swiftask
Connect your Swiftask instance to Orq.ai to enable execution of actions based on AI decisions.
3
STEP 3 : Training on your data
Provide your knowledge bases to the agent so it can answer your customers accurately.
4
STEP 4 : Launch in autonomous mode
Activate the agent on your support channels. It now manages requests independently.
Advanced orchestration capabilities
The agent evaluates the complexity, sentiment, and urgency of each customer ticket before taking action.
- Target connector: The agent performs the right actions in orq.ai based on event context.
- Automated actions: Automatic ticket resolution, intelligent routing to human experts when needed, CRM updates, sending follow-up notifications.
- Native governance: Orq.ai ensures your models remain performant and aligned with your business goals.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-orq.ai@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of autonomous support
Total availability
Your customers get answers 24/7 without waiting for office hours.
Unlimited scalability
Handle thousands of tickets simultaneously without increasing your headcount.
Drastic cost reduction
Minimize cost per ticket through intelligent and sustainable automation.
Brand consistency
The AI strictly applies your tone and service policies in every interaction.
Continuous optimization
Analyze performance via Orq.ai to constantly improve your response flows.
AI security and governance
Swiftask applies enterprise-grade security standards for your orq.ai automations.
- Model control: Orq.ai lets you choose the AI models best suited to your privacy requirements.
- Decision traceability: Every generated response is logged for full audit and continuous improvement.
- GDPR compliance: The architecture ensures that customer data is processed in compliance with current standards.
- Human-in-the-loop: You stay in control: trigger a human alert as soon as a complex case requires intervention.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Automated support performance
| Metric | Before | After |
|---|---|---|
| Resolution time | Several hours | A few seconds |
| Processing capacity | Limited by headcount | Unlimited |
| Customer satisfaction (CSAT) | Variable | Consistent and high |
| Operational cost | High | Reduced by up to 80% |
Take action with orq.ai
Transform your customer service into an autonomous profit center, available 24/7.