Swiftask integrates AI directly into your Olostep workflow. Instantly resolve tickets, categorize requests, and free your agents from repetitive tasks.
Result:
Improve response times while maintaining consistent service quality, 24/7.
Manual support is slowing your team down
Managing a growing volume of tickets on Olostep can quickly become a bottleneck. From manual request qualification to searching for information and answering repetitive questions, your agents lose valuable time.
Main negative impacts:
Swiftask connects your AI agents to Olostep to automate ticket processing. From automatic classification to suggested answers based on your knowledge base, AI becomes your best support ally.
BEFORE / AFTER
What changes with Swiftask
Traditional support
A customer submits a request. A human agent must read the ticket, categorize it manually, search for the solution in documentation, and write a reply. This process is slow and repetitive.
Support powered by Swiftask
Upon receiving the ticket in Olostep, the AI agent analyzes, classifies, and suggests or sends a relevant answer. Your human team only intervenes to validate or handle complex cases.
Deploy your AI support in 4 steps
STEP 1 : Configure your Swiftask agent
Define your agent's goals: answering FAQs, qualifying tickets, or routing requests.
STEP 2 : Connect to Olostep
Link Swiftask to your Olostep instance via secure authentication to enable ticket reading and writing.
STEP 3 : Integrate your knowledge
Feed the agent with your FAQs and internal guides so it can provide accurate, personalized answers.
STEP 4 : Activate and monitor
Switch to automatic mode and track resolution performance via the Swiftask dashboard.
AI features for Olostep
The AI analyzes customer sentiment, ticket urgency, and technical content to prioritize necessary actions.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-olostep@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your customer service
1. 24/7 Availability
Your customers get immediate answers, regardless of the time or day of the week.
2. Increased productivity
Your agents handle 3x more tickets thanks to AI assistance that pre-processes the workload.
3. Improved customer satisfaction
The speed and relevance of responses drastically increase your CSAT scores.
4. Scalability without hiring
Handle peak loads without massive hiring thanks to intelligent automation.
5. Living knowledge base
The AI identifies gaps in your documentation to help you improve it continuously.
Privacy and compliance
Swiftask applies enterprise-grade security standards for your olostep automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Quantifiable impact on your support
| Metric | Before | After |
|---|---|---|
| Average resolution time | Hours | Minutes |
| Tickets handled by AI | 0% | 60-80% |
| Customer satisfaction rate | Standard | +25% on average |
| Agent training time | Long | Reduced by AI assistance |
Take action with olostep
Improve response times while maintaining consistent service quality, 24/7.