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Elevate New App customer support with AI agents

Swiftask connects artificial intelligence to New App. Your customers get instant, accurate, and consistent answers, 24/7.

Result:

Drastically reduce average response time. Free up your human agents for complex cases.

Ticket overload is slowing your growth

Customer inquiry volume is rising, but your headcount remains limited. Agents spend too much time on repetitive questions, increasing wait times and frustrating users.

Main negative impacts:

  • High response times: Backlog of simple tickets prevents quick handling of urgent or critical requests.
  • Support team burnout: Repetitive tasks decrease motivation and service quality for human team members.
  • Inconsistent responses: Without guidance, agents may provide conflicting information, hurting your brand image.

Swiftask deploys AI agents capable of automatically handling tickets within New App. They analyze, respond, and escalate complex cases with consistent precision.

BEFORE / AFTER

What changes with Swiftask

Manual management in New App

A customer sends a ticket. They wait hours for a human response. The agent must read, categorize, search documentation, then write a personalized reply.

Automated support with Swiftask

Upon receipt, the AI agent analyzes the ticket, leverages your knowledge base, and offers an instant solution. The customer is satisfied immediately.

Set up your AI support in 4 steps

STEP 1 : Configure the agent in Swiftask

Define your AI agent's tone and knowledge so it perfectly reflects your brand.

STEP 2 : Link your New App account

Connect Swiftask to New App to allow the agent to read and reply to tickets securely.

STEP 3 : Define response rules

Configure thresholds: which questions the AI handles alone and which must be escalated to a human.

STEP 4 : Activate and monitor

Launch the agent and track its performance in real time on the Swiftask dashboard.

Intelligent capabilities for New App

The agent analyzes intent, sentiment, and customer history before every response.

  • Target connector: The agent performs the right actions in new app based on event context.
  • Automated actions: Automatically answer frequent questions. Categorize tickets by priority. Extract key data for the CRM. Escalate complex situations to the right experts.
  • Native governance: You keep full control: validate AI responses before sending if you wish.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-new-app@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose Swiftask for your support

1. 24/7 availability

Your customers get help even outside business hours.

2. Scalability without hiring

Handle volume spikes without increasing your headcount.

3. Cost reduction

Lower the cost per ticket handled through intelligent automation.

4. Consistent quality

AI provides precise and uniform answers for every interaction.

5. High-value focus

Your human agents focus on strategic relationships.

Data privacy and security

Swiftask applies enterprise-grade security standards for your new app automations.

  • Encrypted exchanges: All data flowing between Swiftask and New App is secured.
  • GDPR compliance: We adhere to the strictest standards for customer data protection.
  • Access control: Fine-grained permission management for every deployed AI agent.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable impact on your support

MetricBeforeAfter
Resolution timeSeveral hoursA few seconds
AI-handled volume0%Up to 80%
Customer Satisfaction (CSAT)VariableOptimized and stable

Take action with new app

Drastically reduce average response time. Free up your human agents for complex cases.

Produce reports and analytics automatically with AI

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