Elevate New App customer support with AI agents
Swiftask connects artificial intelligence to New App. Your customers get instant, accurate, and consistent answers, 24/7.
Result:
Drastically reduce average response time. Free up your human agents for complex cases.
AI Agents
new app
Connector new app · Secure OAuth 2.0
Ticket overload is slowing your growth
Customer inquiry volume is rising, but your headcount remains limited. Agents spend too much time on repetitive questions, increasing wait times and frustrating users.
Main negative impacts:
High response times
Backlog of simple tickets prevents quick handling of urgent or critical requests.
Support team burnout
Repetitive tasks decrease motivation and service quality for human team members.
Inconsistent responses
Without guidance, agents may provide conflicting information, hurting your brand image.
Swiftask deploys AI agents capable of automatically handling tickets within New App. They analyze, respond, and escalate complex cases with consistent precision.
BEFORE / AFTER
What changes with Swiftask
Manual management in New App
A customer sends a ticket. They wait hours for a human response. The agent must read, categorize, search documentation, then write a personalized reply.
Automated support with Swiftask
Upon receipt, the AI agent analyzes the ticket, leverages your knowledge base, and offers an instant solution. The customer is satisfied immediately.
Set up your AI support in 4 steps
1
STEP 1 : Configure the agent in Swiftask
Define your AI agent's tone and knowledge so it perfectly reflects your brand.
2
STEP 2 : Link your New App account
Connect Swiftask to New App to allow the agent to read and reply to tickets securely.
3
STEP 3 : Define response rules
Configure thresholds: which questions the AI handles alone and which must be escalated to a human.
4
STEP 4 : Activate and monitor
Launch the agent and track its performance in real time on the Swiftask dashboard.
Intelligent capabilities for New App
The agent analyzes intent, sentiment, and customer history before every response.
- Target connector: The agent performs the right actions in new app based on event context.
- Automated actions: Automatically answer frequent questions. Categorize tickets by priority. Extract key data for the CRM. Escalate complex situations to the right experts.
- Native governance: You keep full control: validate AI responses before sending if you wish.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-new-app@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
24/7 availability
Your customers get help even outside business hours.
Scalability without hiring
Handle volume spikes without increasing your headcount.
Cost reduction
Lower the cost per ticket handled through intelligent automation.
Consistent quality
AI provides precise and uniform answers for every interaction.
High-value focus
Your human agents focus on strategic relationships.
Data privacy and security
Swiftask applies enterprise-grade security standards for your new app automations.
- Encrypted exchanges: All data flowing between Swiftask and New App is secured.
- GDPR compliance: We adhere to the strictest standards for customer data protection.
- Access control: Fine-grained permission management for every deployed AI agent.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Resolution time | Several hours | A few seconds |
| AI-handled volume | 0% | Up to 80% |
| Customer Satisfaction (CSAT) | Variable | Optimized and stable |
Take action with new app
Drastically reduce average response time. Free up your human agents for complex cases.