SMS Customer Support: AI answers instantly via MojoTxt
Swiftask connects your AI agents to MojoTxt. Your customers get immediate answers to their questions via SMS, day or night, without requiring your staff.
Result:
Drastically improve response times while reducing repetitive workload for your support team.
AI Agents
mojotxt
Connector mojotxt · Secure OAuth 2.0
Manual SMS support is slow and expensive
SMS is a customer favorite for its speed. Yet, managing a message stream manually is a major challenge: delays pile up, teams are overwhelmed by recurring questions, and customer satisfaction drops as soon as wait times exceed a few minutes.
Main negative impacts:
Inadequate response times
Waiting hours for an SMS reply is a failure. Speed is the key to customer loyalty.
Agent burnout
Your experts spend 80% of their time answering repetitive basic questions instead of complex issues.
Limited availability
Customers expect immediate answers, even outside office hours. Human support cannot be everywhere at once.
Swiftask turns MojoTxt into an intelligent support channel. Our AI agents analyze every incoming SMS, access your knowledge base, and formulate a relevant answer in milliseconds.
BEFORE / AFTER
What changes with Swiftask
Manual SMS support
A customer sends an SMS to check order status. The message sits in the MojoTxt inbox. An agent finally sees it, searches the CRM, and types a personalized reply. The customer has already been waiting for 2 hours.
SMS support via Swiftask
The customer sends their SMS. The Swiftask AI agent intercepts the request via MojoTxt, queries your database, and replies instantly with the exact status. The customer is satisfied in under 5 seconds.
Deploy your SMS support agent in 4 steps
1
STEP 1 : Train your Swiftask agent
Upload your FAQs, return policies, and knowledge base. Your agent learns your brand's tone and exact answers.
2
STEP 2 : Link your MojoTxt account
Connect your MojoTxt number to Swiftask via our secure interface. Setup is instant and code-free.
3
STEP 3 : Define escalation scenarios
Configure rules so the AI automatically transfers complex or sensitive cases to a human within MojoTxt.
4
STEP 4 : Activate and measure
Go live. Track resolution performance and customer satisfaction directly in the Swiftask dashboard.
Advanced AI capabilities for SMS
The agent understands the intent behind every SMS, detects urgency, identifies the customer, and adapts its language to remain natural and professional.
- Target connector: The agent performs the right actions in mojotxt based on event context.
- Automated actions: Automatic FAQ responses. Real-time order tracking. SMS lead qualification. Automated appointment scheduling. Intelligent escalation to a human based on detected sentiment.
- Native governance: Conversation history is centralized, providing a 360° view of every customer interaction.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-mojotxt@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your SMS support?
Instant 24/7 response
Your customers get immediate help, regardless of time zone or day of the week.
Drastic cost reduction
Automate up to 80% of incoming requests to free up your team for high-value tasks.
Consistent service quality
AI never tires and strictly follows your communication guidelines, ensuring a uniform brand image.
Scalability without hiring
Handle thousands of simultaneous SMS without needing to increase your support team size.
Seamless integration
MojoTxt remains your primary interface, while Swiftask works behind the scenes to boost efficiency.
Data security and privacy
Swiftask applies enterprise-grade security standards for your mojotxt automations.
- Encrypted exchanges: All data transiting between MojoTxt and Swiftask is encrypted to banking standards.
- GDPR compliance: Swiftask adheres to data protection standards, ensuring the confidentiality of your customers' SMS exchanges.
- AI governance: You keep full control over the directives given to the AI, preventing any off-topic behavior.
- Audit and monitoring: Access the full history of all interactions for audit or continuous improvement needs.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance metrics
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | Under 5 seconds |
| Cost per ticket | High (human) | Reduced by 70% |
| Customer satisfaction (CSAT) | Variable | Consistently rising |
| Request volume handled | Limited by staff | Unlimited |
Take action with mojotxt
Drastically improve response times while reducing repetitive workload for your support team.