Classify support tickets instantly with Levity AI
Swiftask and Levity transform your ticket management. Incoming requests are analyzed, categorized, and routed automatically to the right teams.
Result:
Drastically reduce manual sorting time and deliver faster responses to your customers.
AI Agents
levity
Connector levity · Secure OAuth 2.0
Manual ticket sorting slows down your support team
Ticket volume is rising, and your agents spend valuable time reading, tagging, and assigning requests. This manual process leads to errors, longer resolution times, and frustration for both customers and staff.
Main negative impacts:
Slower response times
Time spent sorting tickets is time lost resolving customer issues.
Routing errors
A misclassified ticket ends up in the wrong queue, delaying its resolution.
High cognitive load
Agents are overwhelmed by repetitive, low-value tasks instead of focusing on high-level expertise.
With the Swiftask and Levity integration, you deploy an AI agent capable of analyzing the content of every ticket in real time to categorize it accurately and assign it automatically.
BEFORE / AFTER
What changes with Swiftask
Traditional management
A ticket arrives. A human agent must read it, identify the topic, manually apply a tag, and transfer it to the relevant department. Meanwhile, the ticket sits in a general queue.
Augmented management (Levity + Swiftask)
Upon ticket arrival, Levity analyzes the text, and Swiftask triggers the classification. The ticket is instantly tagged, prioritized, and routed to the right expert. The customer receives a tailored response without unnecessary delay.
Setting up your AI classification
1
STEP 1 : Train your Levity model
Use your historical data in Levity to teach the AI to recognize your ticket categories.
2
STEP 2 : Connect Levity to Swiftask
Link your Levity instance to Swiftask via a secure integration to drive your data workflows.
3
STEP 3 : Define routing rules
Configure in Swiftask the actions to take based on the category identified by Levity (e.g., assignment, priority).
4
STEP 4 : Automate in production
Activate the agent. Every new ticket is now automatically processed upon receipt.
Intelligent sorting capabilities
The agent analyzes sentiment, urgency, the product involved, and customer intent for precise multi-criteria classification.
- Target connector: The agent performs the right actions in levity based on event context.
- Automated actions: Automatic tagging, dynamic prioritization, assignment to specialized agents, triggering template responses, escalating critical issues.
- Native governance: Model accuracy continuously improves based on feedback and new data.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-levity@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate your sorting
Immediate productivity gains
Free your agents from manual sorting tasks to focus on complex resolutions.
Increased accuracy
AI never gets tired and applies the same classification rules to 100% of tickets.
Improved customer satisfaction
Faster and more relevant responses thanks to intelligent routing.
Easy scaling
Handle volume spikes without increasing your team's workload.
Structured data
Gain precise insights into contact reasons through systematic categorization.
Security and privacy
Swiftask applies enterprise-grade security standards for your levity automations.
- Compliant processing: Your data is handled with secure protocols, respecting privacy standards.
- Data governance: You maintain full control over classification rules and data access.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| Sorting time per ticket | 2-5 minutes | < 5 seconds |
| Classification accuracy | Variable (human) | High and consistent |
| First response time | Several hours | Significant reduction |
Take action with levity
Drastically reduce manual sorting time and deliver faster responses to your customers.