Shift from reactive to proactive customer support with AI
Swiftask partners with Inferable to identify and solve customer issues before they even reach out. Deliver world-class service without increasing headcount.
Result:
Slash ticket volume and boost customer satisfaction through intelligent, automated resolution.
AI Agents
inferable
Connector inferable · Secure OAuth 2.0
Traditional support is overwhelmed by repetitive requests
Your support team spends 80% of their time answering the same questions and handling issues that could have been prevented. This reactive approach drains your team and frustrates customers waiting for answers.
Main negative impacts:
High response times
Ticket backlogs create bottlenecks and degrade the customer experience.
Rising operational costs
Scaling your support team is not a sustainable solution for your growing user base.
Lack of proactivity
You are constantly fighting fires instead of preventing them.
With Swiftask and Inferable, your support becomes proactive. AI analyzes data in real-time, detects anomalies or customer needs, and triggers corrective actions automatically.
BEFORE / AFTER
What changes with Swiftask
Classic Support
Customer encounters an error, searches for a fix, finds nothing, opens a ticket, waits 24h for a generic reply. Customer is frustrated, team is overwhelmed.
Proactive Support with Swiftask + Inferable
The system detects unusual activity or a potential need. Your AI agent contacts the customer with a ready-made solution or fixes the issue in the background. The customer is impressed by your proactivity.
Set up your proactive support in 4 steps
1
STEP 1 : Define your triggers
Identify the weak signals (errors, abandoned carts, inactivity) that your agent should monitor.
2
STEP 2 : Connect Inferable to Swiftask
Use the Inferable connector to enable Swiftask to execute complex actions on your production tools.
3
STEP 3 : Configure resolution scenarios
Give your AI agent clear instructions on how to handle the different issues identified.
4
STEP 4 : Monitor and optimize
Track agent performance in the Swiftask dashboard and refine responses over time.
AI Support Agent Capabilities
Behavioral user analysis, system error detection, needs identification via navigation or usage history.
- Target connector: The agent performs the right actions in inferable based on event context.
- Automated actions: Sending personalized messages, resetting settings, step-by-step guidance, escalation to human agents, CRM ticket updates.
- Native governance: All interactions are secure and compliant with data privacy standards.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-inferable@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your business
Reduced churn rate
Solving issues immediately strengthens customer loyalty.
Increased efficiency
Your support team focuses on complex cases requiring a human touch.
24/7 availability
Your proactive support works without interruption, even outside business hours.
Frictionless scalability
Manage 10 or 10,000 customers with equal efficiency through AI automation.
Differentiating customer experience
Be seen as a responsive, tech-forward company.
Security and compliance
Swiftask applies enterprise-grade security standards for your inferable automations.
- Data protection: We comply with GDPR and guarantee complete confidentiality of your data.
- Full control: You retain control over the actions the AI is authorized to perform.
- Traceability: Every interaction is logged for full audit and continuous improvement.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your business
| Metric | Before | After |
|---|---|---|
| Average resolution time | Hours/Days | Seconds |
| Ticket volume | High | Reduced by 40%+ |
| Customer Satisfaction (CSAT) | Average | Significantly higher |
Take action with inferable
Slash ticket volume and boost customer satisfaction through intelligent, automated resolution.