Boost customer support with your docs via Hansei
Swiftask connects your AI agents to Hansei to leverage your knowledge base. Your customers get precise, instant answers.
Result:
Reduce ticket volume while drastically improving customer satisfaction with document-backed assistance.
AI Agents
hansei
Connector hansei · Secure OAuth 2.0
Customer support overwhelmed by repetitive questions
Support teams spend too much time answering the same basic questions. This information already exists in your internal documents, guides, and FAQs, but remains inaccessible to customers in real time.
Main negative impacts:
Support team burnout
Your agents handle repetitive inquiries instead of focusing on complex issues that require human expertise.
High response times
The delay between a customer's question and an agent's response creates friction that hurts retention.
Inconsistent answers
Without a single automated source of truth, answers provided can vary from one agent to another.
The Swiftask and Hansei integration automates access to your documents. Your AI agent queries your data sources to provide instant, reliable answers to your customers.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask automation
A customer asks a question. An agent must search through folders, verify documentation, write a response, and send it. The customer waits hours, or even days.
With Swiftask + Hansei
The customer asks their question on your portal. The Swiftask AI agent instantly analyzes your documents via Hansei and responds with pinpoint accuracy, 24/7.
Implementing your AI support in 4 phases
1
STEP 1 : Centralize your documents
Upload your guides, FAQs, and technical manuals into Hansei to build your knowledge base.
2
STEP 2 : Configure the Swiftask agent
Create a support-focused agent in Swiftask and enable the Hansei connection skill.
3
STEP 3 : Define tone and rules
Set the agent's behavior to ensure it responds according to your brand guidelines and customer context.
4
STEP 4 : Deployment and learning
Connect the agent to your chat interface. It immediately starts assisting your customers while learning from every interaction.
Capabilities of the intelligent support agent
The agent analyzes the customer query in real time and compares it to relevant segments of your documentation indexed in Hansei.
- Target connector: The agent performs the right actions in hansei based on event context.
- Automated actions: Advanced semantic search in your documents. Contextual response formulation. Escalation to a human if necessary. Automatic interaction summarization.
- Native governance: All answers are sourced to ensure transparency and reliability of the information provided to users.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-hansei@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Operational benefits for your customer service
24/7 instant response
Your customers get answers whenever they need them, without waiting for office hours.
Document-backed accuracy
The AI only answers from your validated documents, avoiding hallucinations and errors.
Service scalability
Handle spikes in requests without increasing the size of your support team.
Continuous improvement
Analyze the most frequent questions to identify gaps in your documentation.
Cost reduction
Drastically lower the cost per ticket handled through intelligent automation.
Data privacy and compliance
Swiftask applies enterprise-grade security standards for your hansei automations.
- Data isolation: Your documents remain strictly within your secure environment.
- Source control: You decide which documents are accessible to the AI agent.
- Full traceability: Every interaction is logged for analysis and quality control.
- Enterprise governance: Compliant with the most demanding security standards in the SaaS market.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact of automation
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | A few seconds |
| Processing capacity | Limited by headcount | Unlimited (24/7) |
| Answer accuracy | Variable | Based on validated sources |
| Customer satisfaction (CSAT) | Standard | Consistently rising |
Take action with hansei
Reduce ticket volume while drastically improving customer satisfaction with document-backed assistance.