Instant customer support: Harness the power of Guru
Swiftask turns your Guru knowledge base into an AI support assistant. Provide your customers with immediate, reliable answers, 24/7.
Result:
Drastically reduce ticket resolution time and free your agents from repetitive questions.
AI Agents
guru
Connector guru · Secure OAuth 2.0
The bottleneck of repetitive customer support
Your support teams spend most of their time hunting for information scattered across Guru or answering the same questions. This bottleneck slows down ticket resolution and degrades the customer experience.
Main negative impacts:
Slow response times
Manual searching in Guru creates unnecessary delays, frustrating customers and overloading your agents.
Inconsistent answers
Without AI, answer quality depends on the individual agent, leading to unacceptable variations in tone and accuracy.
Risk of team burnout
Handling repetitive, simple tickets prevents your experts from focusing on high-value, complex cases.
Swiftask indexes your Guru content to generate instant, accurate, and contextual answers. Your agents receive suggestions, or your customers get direct replies.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a question. The agent must search in Guru, read several docs, synthesize info, then write a reply. This can take 15 minutes per ticket.
With Swiftask + Guru
As soon as a ticket arrives, the AI agent analyzes the query, queries Guru in real-time, and proposes a complete, sourced answer in under 5 seconds.
Deploy your support assistant in 4 steps
1
STEP 1 : Secure connection to Guru
Connect Swiftask to your Guru instance. The AI agent automatically indexes your cards and docs to create a reference base.
2
STEP 2 : Define answer scope
Configure authorized Guru sources. Define the tone, language, and constraints for your agent's responses.
3
STEP 3 : Integrate into ticket flow
Connect Swiftask to your ticketing tool (Zendesk, Salesforce, email). The AI begins analyzing incoming requests.
4
STEP 4 : Validation and automation
Oversee AI suggestions. Switch to automatic mode for routine questions once accuracy is confirmed.
Advanced features for support
The agent analyzes customer intent, ticket history, and technical data within Guru.
- Target connector: The agent performs the right actions in guru based on event context.
- Automated actions: Drafting response emails. Automatic data extraction. Proactive Guru base updates. Multilingual response translation.
- Native governance: Each answer includes the source (link to the Guru card) for total transparency.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-guru@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Performance and customer satisfaction
24/7 Response
Your customers get instant answers, even outside business hours.
Guaranteed accuracy
The AI uses only validated Guru sources, avoiding hallucinations and errors.
Limitless scalability
Handle volume spikes without increasing your support headcount.
Knowledge alignment
If the AI identifies a gap in Guru, it suggests an update to your experts.
Increased satisfaction
Fast and accurate resolution drastically increases your CSAT score.
Security and data compliance
Swiftask applies enterprise-grade security standards for your guru automations.
- Read-only access: Swiftask accesses Guru via secure read-only APIs, ensuring the integrity of your knowledge.
- End-to-end encryption: All data exchanged between Guru and Swiftask is encrypted using industry standards.
- Access governance: Granularly control which Guru cards are accessible by which AI agent.
- GDPR compliance: Secure hosting and strict adherence to data protection regulations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| First response time | Several hours | Instant |
| Mean resolution time | 24 hours | Under 2 hours |
| Manual ticket volume | 100% | Less than 30% |
| Answer accuracy | Variable | 98% (based on Guru) |
Take action with guru
Drastically reduce ticket resolution time and free your agents from repetitive questions.