Turn your Guru knowledge base into an intelligent, automated FAQ
Swiftask syncs your AI agents with Guru. Your employees get accurate, instant answers to internal questions without needing to interrupt experts.
Result:
Boost productivity by eliminating repetitive interruptions and centralizing your corporate knowledge.
AI Agents
guru
Connector guru · Secure OAuth 2.0
Internal information search slows your team down
Employees waste valuable time searching through scattered documents or bothering colleagues with simple questions. Even with Guru, accessing information isn't always seamless, creating bottlenecks for support and HR teams.
Main negative impacts:
Expert overload
The same questions are asked daily, interrupting deep work for experts and reducing overall efficiency.
Fragmented and stale information
Employees can't find up-to-date info, leading to operational errors and process inconsistency.
Wasted search time
Time spent navigating across tools to find a procedure is a net loss of productivity for the entire organization.
Swiftask deploys an AI agent that draws from your Guru cards in real-time. It answers employee questions instantly, directly within your communication channels.
BEFORE / AFTER
What changes with Swiftask
The traditional model
An employee looks for an HR policy. They search Guru, can't find it, then Slack a manager. The manager interrupts a meeting to reply. The info is lost in the chat thread.
The Swiftask + Guru approach
The employee asks the Swiftask agent. The AI analyzes the Guru base, extracts the exact answer, cites the source, and replies in seconds. The expert is never bothered.
Deploy your intelligent FAQ in 4 steps
1
STEP 1 : Guru Synchronization
Connect Swiftask to your Guru instance to securely index your cards and reference documents.
2
STEP 2 : Agent Configuration
Define the tone and answer scope for your AI agent using Swiftask's no-code interface.
3
STEP 3 : Multi-channel Integration
Deploy the agent across your workflow tools (Slack, Teams, Intranet) for maximum accessibility.
4
STEP 4 : Continuous Learning
The agent automatically adjusts as you update your Guru cards. Your answers are always up to date.
Capabilities of your FAQ agent
The agent analyzes the semantics of the question, verifies the relevance of Guru cards, and synthesizes an answer tailored to the employee's context.
- Target connector: The agent performs the right actions in guru based on event context.
- Automated actions: Answer complex questions in natural language. Cite links to source Guru cards. Escalate to a human if no answer is found. Learn from interactions to improve future responses.
- Native governance: All interactions are logged to identify gaps in your Guru knowledge base.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-guru@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your business
24/7 Availability
Your staff has access to answers at any time, regardless of their time zone.
Reduced internal tickets
Drastically decrease the number of repetitive requests handled manually.
Accelerated onboarding
New hires become autonomous faster by accessing procedures via the agent.
Knowledge centralization
Leverage your Guru investment by making content truly actionable in day-to-day operations.
Guaranteed privacy
The agent respects the access permissions defined in Guru for each user.
Security and governance
Swiftask applies enterprise-grade security standards for your guru automations.
- Robust authentication: Uses OAuth standards to ensure the agent accesses only authorized data.
- Guru permission respect: The agent only discloses information that the user is legitimately allowed to access.
- Audit and compliance: Complete request history to monitor usage and response quality.
- Secure infrastructure: Data processed in an isolated environment compliant with GDPR/SOC2 standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Performance indicators
| Metric | Before | After |
|---|---|---|
| Response time | Several hours (manual) | Under 5 seconds |
| Volume of manual requests | High (continuous interruption) | Reduced by up to 80% |
| Employee satisfaction | Variable | Improved by instant feedback |
| Knowledge updates | Heavy process | Real-time synchronization |
Take action with guru
Boost productivity by eliminating repetitive interruptions and centralizing your corporate knowledge.