Pricing

Automate verification processes with Gupshup and AI

Swiftask integrates with Gupshup to automatically validate customer information via WhatsApp, SMS, or Messenger. Secure your workflows without slowing down operations.

Result:

Reduce fraud and accelerate customer onboarding while delivering a seamless, conversational experience.

The bottleneck of manual verification

Identity and customer data verification is often a slow and expensive hurdle. Manual processes create friction, increase processing times, and expose your organization to human errors or increased security risks.

Main negative impacts:

Degraded customer experience: Long waiting times for simple verification lead to high abandonment rates during onboarding.
High operational costs: Using human agents for repetitive verification tasks is inefficient and costly at scale.
Compliance risks: Manual processing often lacks rigor, increasing the risk of errors in KYC files or non-compliance with regulations.

With Swiftask and Gupshup, deploy AI agents capable of conducting real-time conversational verifications, ensuring accuracy and speed across all channels.

BEFORE / AFTER

What changes with Swiftask

The traditional model

Customers send documents via email, wait for manual validation, and receive a response hours or days later. The process is fragmented, frustrating, and prone to entry errors.

The Swiftask + Gupshup approach

Customers interact with your agent via WhatsApp. The AI requests information, verifies data in real-time against your internal systems, and confirms validation instantly.

Deploying your intelligent verification

STEP 1 : Define validation criteria

Configure business rules and required data points in Swiftask to verify your users.

STEP 2 : Connect to Gupshup API

Link your Swiftask agent to your Gupshup account to enable communication across messaging channels.

STEP 3 : Design the conversation flow

Create a seamless interaction scenario where the AI guides users to provide identity proofs or information.

STEP 4 : Launch and monitor

Deploy the agent and monitor verification success rates directly from your Swiftask dashboard.

Advanced verification capabilities

The AI agent analyzes data consistency in real-time, checks document formats, and cross-references information with your secure internal databases.

Target connector: The agent performs the right actions in gupshup based on event context.
Automated actions: Phone and email validation, identity document verification, transaction confirmation, OTP code sending, and automatic CRM updates.
Native governance: Every step of the conversation is secure and encrypted, ensuring the confidentiality of processed data.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-gupshup@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose this automation?

1. 24/7 Availability

Your customers can be verified at any time, without waiting for business hours.

2. Cost reduction

Automate up to 90% of first-level verification tasks, freeing your team for complex cases.

3. Unlimited scalability

Handle thousands of simultaneous verifications without any performance drops.

4. Omnichannel integration

Use Gupshup's power to reach customers on WhatsApp, SMS, or Telegram uniformly.

5. Increased reliability

AI eliminates manual entry errors and ensures strict adherence to your compliance rules.

Security and data protection

Swiftask applies enterprise-grade security standards for your gupshup automations.

End-to-end encryption: All sensitive data passing through Gupshup is protected by banking-grade security protocols.
GDPR compliance: Swiftask ensures transparent data management, strictly adhering to privacy requirements.
Audit and reporting: Access a detailed history of every interaction and validation for internal audit needs.
Full control: You maintain control over AI rules and can modify validation processes instantly.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your performance

Metric	Before	After
Processing time	24h - 48h	Seconds
Error rate	High (manual)	Near zero
Cost per verification	High	Reduced by 70%
Customer satisfaction	Low	Significant improvement

Take action with gupshup

Reduce fraud and accelerate customer onboarding while delivering a seamless, conversational experience.