Automate your customer review collection with Swiftask and Grab Your Reviews
Swiftask triggers your review requests in Grab Your Reviews as soon as a customer interaction ends. Don't leave any customer feedback to chance.
Result:
Improve your average rating and build trust with future customers without any manual effort.
AI Agents
grab your reviews
Connector grab your reviews · Secure OAuth 2.0
Manual review collection limits your visibility
Sending review requests manually after every sale is a time-consuming task that is often forgotten. Without automation, your review volume stagnates, your average rating doesn't reflect the true quality of your services, and you miss out on conversion opportunities.
Main negative impacts:
Insufficient review volume
Satisfied customers don't take the time to leave a review spontaneously. Without proactive solicitation, your profile remains invisible.
Operational time loss
Manually managing customer lists to send follow-up emails consumes resources you could invest elsewhere.
Negative bias risk
If you only solicit unhappy customers, your overall rating suffers unfairly, directly impacting your revenue.
Swiftask connects your sales data to Grab Your Reviews. As soon as a key event occurs, the AI agent triggers a personalized review request to the customer at the optimal moment.
BEFORE / AFTER
What changes with Swiftask
The manual way
Once the order is delivered, you have to extract customer data, import it into a tool, and send requests one by one. With high volume, this task quickly becomes impossible, leading to missed opportunities and a drop in your online reputation.
Swiftask automation
As soon as the order status changes to 'Delivered' in your CRM or e-commerce platform, Swiftask instantly sends the trigger to Grab Your Reviews. The customer receives their review request automatically, at the perfect moment.
4 steps to automate your review requests
1
STEP 1 : Configure your Swiftask agent
Create an AI agent dedicated to customer relationship management. It will be your automation engine.
2
STEP 2 : Integrate Grab Your Reviews
Connect your Grab Your Reviews account to Swiftask via our secure connector.
3
STEP 3 : Define your triggers
Set up the trigger for requests: project completion, order delivery, or subscription end.
4
STEP 4 : Activate the flow
Your system is live. Every customer is solicited automatically, with zero effort on your part.
Optimize your collection strategy
The Swiftask agent analyzes the customer profile and purchase type to personalize the review request message sent to Grab Your Reviews.
- Target connector: The agent performs the right actions in grab your reviews based on event context.
- Automated actions: Automatic triggering of Grab Your Reviews campaigns. Message personalization based on context. Customer filtering to avoid excessive solicitation. Performance tracking of collection from Swiftask.
- Native governance: Everything is centralized. You keep an eye on the effectiveness of your collection campaigns.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-grab-your-reviews@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your growth
Increased review volume
Solicit every customer systematically to maximize feedback numbers.
Better average rating
By soliciting all customers, you balance your rating with real positive reviews.
Productivity gains
Eliminate repetitive follow-up tasks and focus on growth.
Strengthened reputation
A high rating and constant stream of reviews reassure your prospects.
No-code steering
Adjust your solicitation strategies without needing technical skills.
Data security and privacy
Swiftask applies enterprise-grade security standards for your grab your reviews automations.
- Encrypted data: All customer information moving between Swiftask and Grab Your Reviews is protected.
- GDPR compliance: The process respects the strictest privacy standards.
- Access management: Precisely control who has permission to modify automation flows.
- API reliability: Robust connections ensure no review request is lost.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Clear performance indicators
| Metric | Before | After |
|---|---|---|
| Monthly review volume | Low (manual) | 3x to 5x increase |
| Time spent | Several hours per week | 0 hours |
| Average rating | Stagnant | Consistently rising |
| Response rate | Random | Optimized and predictable |
Take action with grab your reviews
Improve your average rating and build trust with future customers without any manual effort.