Boost your customer support with Gloria AI and Swiftask
Swiftask integrates Gloria AI to transform your customer interactions. Deliver instant, accurate, and personalized responses at scale.
Result:
Reduce average response time and increase customer satisfaction without overloading your team.
AI Agents
gloria ai
Connector gloria ai · Secure OAuth 2.0
Customer support overwhelmed by repetitive queries
Support teams spend too much time answering the same questions. Increasing ticket volumes slow down critical responses and burn out your agents.
Main negative impacts:
Extremely long response times
Backlogs of simple requests prevent agents from focusing on complex issues.
Inconsistent response quality
Fatigue and volume lead to variations in the quality of service provided to customers.
High operational costs
Scaling up often requires massive hiring, impacting your profitability.
Swiftask connects Gloria AI to your support channels. Your customers get relevant, instant answers, while your agents focus on high-value cases.
BEFORE / AFTER
What changes with Swiftask
Traditional support management
Each request is handled manually by an agent. Customers wait for hours or days for a response. Support is a cost center that is difficult to scale.
Intelligent support with Gloria AI
Gloria AI analyzes and answers common requests instantly. Your agents step in only for complex cases, ensuring optimal responsiveness 24/7.
Deploy your AI support in 4 steps
1
STEP 1 : Configure Gloria AI
Train Gloria AI on your knowledge base to ensure accurate and consistent responses.
2
STEP 2 : Integrate with Swiftask
Connect Gloria AI to Swiftask to centralize data flows and interactions.
3
STEP 3 : Define escalation rules
Configure when the AI should hand over a conversation to a human agent.
4
STEP 4 : Activate and monitor
Launch your intelligent support and track performance in real-time on Swiftask.
Advanced features for your customer service
Gloria AI analyzes intent, tone, and the customer's history to provide a tailored response.
- Target connector: The agent performs the right actions in gloria ai based on event context.
- Automated actions: Instant automated responses, intelligent hand-off to human agents, real-time sentiment analysis, automatic ticket updates.
- Native governance: All interactions are tracked in Swiftask for continuous improvement of your processes.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-gloria-ai@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your business
24/7 Availability
Your customers get answers at any time without human intervention.
Drastic response time reduction
Response times drop from hours to just a few seconds.
Increased customer satisfaction
Speed and accuracy significantly improve the overall customer experience.
Team productivity
Agents are freed from repetitive tasks to handle complex issues.
Easy scalability
Handle volume spikes without increasing headcount.
Commitment to security and compliance
Swiftask applies enterprise-grade security standards for your gloria ai automations.
- Protected data: Your customer information is processed with high-level encryption protocols.
- Total control: You keep full control over AI rules and human escalations from Swiftask.
- GDPR compliance: The solution meets the strictest standards for data protection.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Key performance indicators
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | Less than 5 seconds |
| Volume handled by AI | 0% | 60% to 80% |
| Cost per ticket | High | Optimized (-50%) |
Take action with gloria ai
Reduce average response time and increase customer satisfaction without overloading your team.