Swiftask connects your Getswift deliveries to an intelligent AI agent. As soon as a delivery is completed, the agent engages with the customer to get valuable feedback.
Result:
Don't lose any more customer data. Identify areas for improvement in your logistics in real time, with no manual effort.
Lack of visibility on post-delivery satisfaction
Last-mile logistics is complex. Often, companies don't know what the customer really thought of the delivery experience. Manual surveys are ignored, and issues are reported too late, damaging your reputation.
Main negative impacts:
Swiftask automates the feedback cycle. The AI agent triggers a personalized satisfaction request at the optimal time after the Getswift delivery, analyzes the responses, and alerts your support team in case of negative feedback.
BEFORE / AFTER
What changes with Swiftask
Traditional management
A Getswift delivery is marked as complete. No follow-up occurs. The customer is unhappy with a delay or a damaged package, but says nothing or posts a negative public review. You never know why.
Swiftask approach
Upon Getswift delivery, your AI agent sends a personalized message. The customer replies. The AI analyzes the sentiment. If the score is low, an alert is immediately sent to your support team.
Simple deployment of your feedback agent
STEP 1 : Link Getswift to Swiftask
Connect your Getswift account to Swiftask to allow the agent to track delivery statuses in real time.
STEP 2 : Configure interactions
Set up the tone and timing of the satisfaction solicitation messages sent by your AI agent.
STEP 3 : Define analysis rules
Train the agent to identify critical keywords (e.g., 'delay', 'damaged') to prioritize alerts.
STEP 4 : Activate and monitor
Launch the automation. View overall satisfaction scores and details for each delivery in Swiftask.
Capabilities of your analysis agent
The agent processes the delivery context (duration, driver, package type) to personalize each interaction and finely interpret text responses.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-getswift@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your logistics
1. Improved response rate
Immediate and contextual contact significantly boosts customer engagement.
2. Churn reduction
Detect dissatisfaction instantly to intervene and retain your customers.
3. Actionable insights
Don't just collect ratings, understand the root causes through semantic analysis.
4. Productivity gains
Automation replaces the manual work of collecting and sorting reviews.
5. Continuous optimization
Use feedback data to improve your Getswift delivery processes.
Security and data privacy
Swiftask applies enterprise-grade security standards for your getswift automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance indicators
| Metric | Before | After |
|---|---|---|
| Review collection rate | 5% (standard) | 25-40% (automated) |
| Processing time | Several hours/week | Real-time (instant) |
| Support responsiveness | Delayed reaction | Proactive intervention |
| Analysis errors | Human subjectivity | Objective AI analysis |
Take action with getswift
Don't lose any more customer data. Identify areas for improvement in your logistics in real time, with no manual effort.