24/7 Customer Support: Automate FracTEL calls with AI
Swiftask connects your AI agents to FracTEL. Provide instant assistance to your customers, at any time, without increasing your headcount.
Result:
Guarantee an immediate response to every call. Boost your satisfaction rate while lowering operational costs.
AI Agents
fractel
Connector fractel · Secure OAuth 2.0
Customer support limited by business hours
Customer expectations have shifted: they demand immediate answers, regardless of the time. When your support is unavailable, you lose opportunities, frustrate users, and overwhelm your teams the next morning with a backlog of messages to process.
Main negative impacts:
Loss of after-hours leads
A customer who doesn't get an immediate response will instantly turn to the competition. Every missed call is a lost sales opportunity.
Team overload upon return
On Monday mornings or after any night, your staff is overwhelmed by the accumulated backlog, degrading the quality of their work.
Degraded customer experience
The inability to provide 24/7 assistance projects an unprofessional and disengaged image to your customers' real needs.
Swiftask transforms your FracTEL infrastructure into an intelligent support platform. Your AI agents answer calls and messages, qualify inquiries, and solve common issues without human intervention.
BEFORE / AFTER
What changes with Swiftask
Traditional support
The customer calls outside business hours. They reach a generic voicemail. They leave a message, hoping to be called back the next day. The uncertainty and wait create an immediate negative experience.
Support with Swiftask + FracTEL
The customer calls. An AI agent, connected to your data, picks up instantly. It understands the request, provides an immediate solution, or qualifies the ticket for priority escalation. The customer is served, day or night.
Deploy your AI support agent in 4 steps
1
STEP 1 : Define your agent in Swiftask
Configure your agent with your business knowledge, FAQs, and problem-solving procedures via an intuitive no-code interface.
2
STEP 2 : Connect your FracTEL line
Integrate your FracTEL credentials into Swiftask to allow the agent to interact directly with your inbound telephony flow.
3
STEP 3 : Configure response scenarios
Determine dialogue rules. The AI will know when to respond directly, when to log a request, or when to transfer to a human.
4
STEP 4 : Activate continuous support
Launch your agent. It now handles all incoming calls, providing total availability, 24/7.
Advanced capabilities of your AI support agent
The agent analyzes the caller's intent, the relationship context, and interaction history in real-time to formulate the most relevant response.
- Target connector: The agent performs the right actions in fractel based on event context.
- Automated actions: Answer frequently asked questions. Qualify and create support tickets. Update customer records in your CRM. Transfer complex calls to the right people. Send confirmations via SMS or email after the call.
- Native governance: All interactions are recorded and analyzable in Swiftask for continuous improvement of your support quality.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-fractel@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic benefits for your company
24/7 total availability
Never miss a business opportunity or urgent request again thanks to permanent, instant response.
Operational cost reduction
Automate repetitive and first-level tasks. Your human resources focus on complex, high-value cases.
Response consistency
The AI agent delivers accurate information based on your knowledge bases, without variations linked to fatigue or human emotions.
Immediate scalability
Handle sudden call spikes without needing to hire or train temporary staff. Your support adapts instantly.
Improved satisfaction rate
Responsiveness is the #1 driver of customer satisfaction. Provide a seamless experience that builds user loyalty.
Security and data privacy
Swiftask applies enterprise-grade security standards for your fractel automations.
- Communication encryption: Data streams between FracTEL and Swiftask are secured by industry-standard protocols to ensure confidentiality.
- Data governance: You maintain full control over the data used by the agent. No sensitive information is shared without your consent.
- GDPR compliance: Swiftask incorporates data protection requirements, ensuring your customer interactions meet current regulations.
- Robust and stable integration: The architecture is designed for high availability, ensuring your support remains active without technical interruptions.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Initial response time | Several hours (or days) | Instant (0 seconds) |
| First-level resolution rate | Low (depends on agents) | High (automated) |
| Cost per interaction | High (human time) | Negligible (AI) |
| Service availability | 8h/day, 5 days/week | 24/7 |
Take action with fractel
Guarantee an immediate response to every call. Boost your satisfaction rate while lowering operational costs.