Pricing

Analyze customer feedback automatically with Extruct AI

Swiftask centralizes your customer feedback and sends it to Extruct AI for deep semantic analysis. Understand your customers at a glance.

Result:

Stop wasting time manually categorizing reviews. Get strategic insights instantly.

Manual feedback management is a major bottleneck

Product and support teams are overwhelmed by feedback streams from multiple channels: emails, tickets, surveys, social media. Without structure, this data becomes useless noise.

Main negative impacts:

Lost customer insights: The richness of the feedback is buried in the mass. Emerging trends are not detected in time by your teams.
Data silos: Feedback stays trapped in ticketing tools or email inboxes, preventing a holistic view of customer satisfaction.
Limited reactivity: The time spent manually reading and classifying each piece of feedback slows down product decisions and corrective actions.

Swiftask automation sends your raw feedback to Extruct AI. You receive structured reports, sentiment analysis, and key topics automatically.

BEFORE / AFTER

What changes with Swiftask

Traditional analysis

A team member spends hours reading hundreds of tickets, trying to manually tag them in Excel, and ends up creating a partial, biased report that often arrives too late to act on.

Swiftask + Extruct AI approach

Every piece of feedback is instantly captured, analyzed by Extruct AI, and categorized by sentiment and topic. Swiftask alerts you in real-time to critical trends.

Automate your feedback analysis in 4 steps

STEP 1 : Centralize your data sources

Connect Swiftask to your support tools or forms to collect customer feedback in one place.

STEP 2 : Configure the Extruct AI connector

Enable the Extruct AI connector in Swiftask to automatically send every new piece of feedback to the analysis engine.

STEP 3 : Define your key metrics

Set the topics and sentiment scores you want to track specifically for your product.

STEP 4 : Leverage generated insights

Receive daily summaries or immediate alerts on friction points in your Swiftask dashboard.

Advanced analysis capabilities

Extruct AI extracts entities, intentions, and emotions contained in each customer message, allowing for granular understanding.

Target connector: The agent performs the right actions in extruct ai based on event context.
Automated actions: Automatic ticket classification. Sentiment analysis by product or feature. Detection of emerging trends. Export of structured data to your BI tools.
Native governance: Swiftask orchestrates the data flow to ensure no feedback is ignored, all while ensuring GDPR compliance.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-extruct-ai@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose this automation?

1. Major productivity gain

Eliminate the manual work of reading and classifying feedback.

2. Data-driven decisions

Base your product roadmap on real facts, not intuition.

3. Increased reactivity

Identify a bug or customer dissatisfaction from the very first weak signals.

4. Unified customer view

Centralize feedback from all your channels for consistent analysis.

5. No-code setup

Set up your analysis pipeline in minutes without technical skills.

Security and privacy

Swiftask applies enterprise-grade security standards for your extruct ai automations.

Secure processing: Your data is processed via encrypted connections between Swiftask and Extruct AI.
Privacy guaranteed: Customer data is not used to train public models.
GDPR compliance: Strict handling of personal data in accordance with current regulations.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Operational impact

Metric	Before	After
Processing time	Several days per month	Real-time
Feedback coverage	Partial sampling	100% of feedback analyzed
Analysis accuracy	Subjective (human)	Objective and consistent (AI)

Take action with extruct ai

Stop wasting time manually categorizing reviews. Get strategic insights instantly.