Automate your Eventee support with AI
Swiftask equips your events with a dedicated AI assistant. Answer your attendees' recurring questions on Eventee instantly and without human effort.
Result:
Save valuable time during your events and provide a seamless experience to every attendee.
AI Agents
eventee
Connector eventee · Secure OAuth 2.0
Manual event support is a major challenge
During an event, organizers are overwhelmed by repetitive questions: platform access, session schedules, speaker details. Answering every message on Eventee manually prevents your team from focusing on the quality of the event.
Main negative impacts:
Overloaded organizing team
The volume of questions during peak times exhausts your staff and reduces their responsiveness to critical issues.
Frustrating response times
Attendees often wait too long for a simple answer, which degrades their perception of the event's quality.
Loss of valuable insights
Without automation, insights into attendee needs are neither centralized nor analyzed to improve future editions.
Swiftask connects an AI agent to Eventee to automate your support responses. The agent analyzes questions, draws from your knowledge base, and answers instantly, 24/7.
BEFORE / AFTER
What changes with Swiftask
Traditional management
An attendee asks a question about session access. Your team must see the message, look for the information, write a reply, and send it. The attendee waits 30 minutes, stress rises.
With Swiftask + Eventee
The attendee asks their question. The Swiftask AI agent immediately identifies the intent, extracts the answer from the event documentation, and replies in seconds, personalized.
Support automation: 4 key steps
1
STEP 1 : Define your knowledge base
Import your event program, FAQ, and logistical details into Swiftask to train your agent.
2
STEP 2 : Configure the Eventee connector
Link Swiftask to Eventee in a few clicks to allow the agent to read and reply to attendee messages.
3
STEP 3 : Adjust your agent's tone
Configure the personality and tone of your assistant so it perfectly reflects your event's brand identity.
4
STEP 4 : Launch and optimize in real time
Activate the agent during the event and track performance via the Swiftask dashboard to refine answers if needed.
Capabilities of your support agent
The agent analyzes the context of each message in real time: user intent, session type, attendee preferences, and event data.
- Target connector: The agent performs the right actions in eventee based on event context.
- Automated actions: Answer questions about sessions, handle technical requests, provide information about speakers, guide attendees, and escalate complex cases to humans.
- Native governance: All interactions are archived in Swiftask, allowing for detailed post-event analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-eventee@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for the organization
Instant 24/7 response
Your attendees get immediate answers, regardless of time zone or time of day.
Reduction of operational costs
Drastically reduce the workload of your human support team on repetitive tasks.
Premium attendee experience
Responsive and accurate assistance strengthens the engagement and overall satisfaction of your attendees.
Unlimited scalability
Handle 10 or 10,000 attendees simultaneously with the same quality of service, without increasing your staff.
Actionable insights
Identify recurring friction points thanks to data collected by the AI during the event.
Security and privacy
Swiftask applies enterprise-grade security standards for your eventee automations.
- Protected data: Your event data is handled with strict security standards, compliant with GDPR.
- Total control: You maintain control over response rules and can disable the AI at any time.
- Audit and traceability: Every agent response is logged to ensure transparency and continuous improvement.
- Robust infrastructure: An architecture designed for high availability during event traffic spikes.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable performance
| Metric | Before | After |
|---|---|---|
| Average response time | Several minutes/hours | Under 5 seconds |
| Volume of requests processed | Limited by team size | Unlimited |
| Attendee satisfaction | Variable | Optimized by responsiveness |
| Setup time | Long development | A few minutes |
Take action with eventee
Save valuable time during your events and provide a seamless experience to every attendee.