Send transactional SMS alerts via Esendex, powered by AI
Swiftask connects your AI agents to Esendex. Notify your customers instantly with every transactional update, with zero manual effort.
Result:
Ensure reliable, fast, and personalized transactional communication for every customer interaction.
AI Agents
esendex
Connector esendex · Secure OAuth 2.0
Manual SMS management hurts customer experience
Transactional alerts (order confirmations, OTP codes, delivery notifications) are critical. When handled manually or through fragmented systems, they become a source of errors and delays.
Main negative impacts:
High risk of human error
Manual entry or dependency on disconnected processes significantly increases the risk of sending incorrect information to your customers.
Communication latency
A delay between the transactional event and the SMS delivery reduces customer trust and increases support ticket volume.
Hidden operational costs
The time your team spends manually overseeing SMS dispatch is a significant cost that slows down your growth.
Swiftask automates your transactional alerts via Esendex. As soon as a transaction is validated in your system, your AI agent generates and sends the appropriate SMS, instantly.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer places an order. An employee must verify the status in the ERP, copy details into the Esendex platform, and trigger the send. If the employee is busy or out, the customer receives no confirmation, damaging their experience.
With Swiftask + Esendex
As soon as the order event occurs, the Swiftask AI agent retrieves the data, drafts a personalized message, and triggers the send via Esendex. The SMS arrives on the customer's phone in seconds, 24/7.
Setting up your SMS alerts in 4 phases
1
STEP 1 : AI agent configuration
Define in Swiftask how your agent should behave: when to send an alert and what data to include.
2
STEP 2 : Esendex integration
Connect your Esendex account via secure API. No code is required to establish the link.
3
STEP 3 : Trigger definition
Configure the events (webhooks, database changes) that activate the automated sending.
4
STEP 4 : Validation and monitoring
Activate the flow and track the status of every SMS sent from the Swiftask dashboard.
Capabilities of your intelligent transactional alerts
The AI analyzes the transactional context to adapt the message tone and content in real-time.
- Target connector: The agent performs the right actions in esendex based on event context.
- Automated actions: Sending order confirmations, OTP codes, delivery alerts, or appointment reminders. Dynamic personalization with customer data. Queue management and delivery receipt tracking.
- Native governance: All interactions are logged in Swiftask for full auditability and continuous message improvement.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-esendex@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Operational benefits for your business
Increased reliability
Automation eliminates human error, ensuring the right message reaches the right customer at the right time.
Premium customer experience
Instant notifications strengthen customer satisfaction and loyalty.
Unlimited scalability
Whether you send 10 or 10,000 alerts per day, your AI agent handles the load without extra effort.
Data governance
Maintain full control over sent messages and access detailed reports on your communications.
Business agility
Modify your message templates instantly from Swiftask without relying on technical teams.
Security and data compliance
Swiftask applies enterprise-grade security standards for your esendex automations.
- Data encryption: All communication between Swiftask and Esendex is encrypted according to banking standards.
- Full audit trail: Every send is tracked: content, recipient, timestamp, delivery success.
- GDPR compliance: We guarantee compliance with data protection standards for your customer communications.
- Restricted access: Fine-grained access control for configuring agents.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your operations
| Metric | Before | After |
|---|---|---|
| Average delivery time | Several hours (manual) | Under 5 seconds |
| Entry error rate | 5% - 10% | 0% (automated) |
| Support workload | High (follow-up requests) | Reduced by 40% |
| Deployment time | Weeks | A few hours |
Take action with esendex
Ensure reliable, fast, and personalized transactional communication for every customer interaction.