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Send proactive Easyship tracking alerts with AI

Swiftask syncs your Easyship data to notify your customers automatically at every key delivery stage.

Result:

Drastically reduce 'Where is my order?' tickets and boost customer satisfaction.

Manual management of logistics tracking requests

Order tracking is the primary driver of customer support inquiries. When customers lack visibility, they get worried, send emails, and overwhelm your support team with repetitive questions.

Main negative impacts:

  • Support team overload: Dozens of hours per week are wasted answering the same questions about the status of packages shipped via Easyship.
  • Poor customer experience: The silence between shipping and delivery creates anxiety. Customers feel abandoned after their purchase.
  • High operational costs: Every manually handled support ticket is expensive and keeps your team from managing complex issues.

Swiftask turns Easyship into a proactive communication tool. Our AI agent monitors your shipments and sends automatic updates the moment the status changes.

BEFORE / AFTER

What changes with Swiftask

Before automation

A customer is waiting for their package. Worried, they send an email. Your support team checks Easyship, retrieves the tracking, and pastes it into an email. Time lost: 10 minutes per request.

With Swiftask + Easyship

As soon as Easyship detects a status change, Swiftask triggers a personalized notification via email or SMS. The customer is informed instantly, before they even get worried.

Deploy your Easyship alerts in 4 steps

STEP 1 : Connect Easyship to Swiftask

Link your Easyship account to Swiftask via a secure API key to allow reading of shipping data.

STEP 2 : Define tracking events

Choose the delivery stages that trigger an alert (e.g., 'In transit', 'Out for delivery', 'Delivered', 'Delivery exception').

STEP 3 : Personalize your messages

Configure the tone and content of your notifications to reflect your brand identity.

STEP 4 : Activate the automatic flow

The AI agent takes over. It monitors Easyship 24/7 and sends alerts as soon as the conditions are met.

Your tracking agent's capabilities

The agent analyzes Easyship data in real time to detect delays or delivery anomalies.

  • Target connector: The agent performs the right actions in easyship based on event context.
  • Automated actions: Multi-channel alert sending (email, Slack, SMS). Automatic message adaptation in case of delivery delay. Direct tracking links integration. Activity report on sent alerts.
  • Native governance: All notifications are archived in Swiftask for complete traceability of your customer interactions.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-easyship@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits for your logistics operations

1. Support ticket reduction

Cut the number of tracking-related questions by 3x by informing customers in advance.

2. Strengthened customer loyalty

Transparent and proactive communication turns a simple purchase into a memorable experience.

3. Exception management

Be alerted to delivery issues in priority to act before the customer even notices.

4. No-code automation

Configure complex workflows in minutes without a single line of code.

5. Total scalability

Whether you ship 10 or 10,000 packages per month, the system handles alerts without delay.

Reliability and data protection

Swiftask applies enterprise-grade security standards for your easyship automations.

  • Secure Easyship API: We use encrypted connections to synchronize your shipping data with Swiftask.
  • GDPR compliance: Your customer data is processed in full compliance with privacy standards.
  • Environment isolation: Each Swiftask workspace is siloed to ensure the security of your information.
  • Constant monitoring: Monitor the health of your automations via a dedicated dashboard.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your key metrics

MetricBeforeAfter
Tracking ticket volumeHigh (e-commerce standard)-60% on average
Support response timeSeveral hoursInstant (automated)
Customer satisfaction (CSAT)StableStrongly increasing

Take action with easyship

Drastically reduce 'Where is my order?' tickets and boost customer satisfaction.

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