Send proactive Easyship tracking alerts with AI
Swiftask syncs your Easyship data to notify your customers automatically at every key delivery stage.
Result:
Drastically reduce 'Where is my order?' tickets and boost customer satisfaction.
AI Agents
easyship
Connector easyship · Secure OAuth 2.0
Manual management of logistics tracking requests
Order tracking is the primary driver of customer support inquiries. When customers lack visibility, they get worried, send emails, and overwhelm your support team with repetitive questions.
Main negative impacts:
Support team overload
Dozens of hours per week are wasted answering the same questions about the status of packages shipped via Easyship.
Poor customer experience
The silence between shipping and delivery creates anxiety. Customers feel abandoned after their purchase.
High operational costs
Every manually handled support ticket is expensive and keeps your team from managing complex issues.
Swiftask turns Easyship into a proactive communication tool. Our AI agent monitors your shipments and sends automatic updates the moment the status changes.
BEFORE / AFTER
What changes with Swiftask
Before automation
A customer is waiting for their package. Worried, they send an email. Your support team checks Easyship, retrieves the tracking, and pastes it into an email. Time lost: 10 minutes per request.
With Swiftask + Easyship
As soon as Easyship detects a status change, Swiftask triggers a personalized notification via email or SMS. The customer is informed instantly, before they even get worried.
Deploy your Easyship alerts in 4 steps
1
STEP 1 : Connect Easyship to Swiftask
Link your Easyship account to Swiftask via a secure API key to allow reading of shipping data.
2
STEP 2 : Define tracking events
Choose the delivery stages that trigger an alert (e.g., 'In transit', 'Out for delivery', 'Delivered', 'Delivery exception').
3
STEP 3 : Personalize your messages
Configure the tone and content of your notifications to reflect your brand identity.
4
STEP 4 : Activate the automatic flow
The AI agent takes over. It monitors Easyship 24/7 and sends alerts as soon as the conditions are met.
Your tracking agent's capabilities
The agent analyzes Easyship data in real time to detect delays or delivery anomalies.
- Target connector: The agent performs the right actions in easyship based on event context.
- Automated actions: Multi-channel alert sending (email, Slack, SMS). Automatic message adaptation in case of delivery delay. Direct tracking links integration. Activity report on sent alerts.
- Native governance: All notifications are archived in Swiftask for complete traceability of your customer interactions.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-easyship@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your logistics operations
Support ticket reduction
Cut the number of tracking-related questions by 3x by informing customers in advance.
Strengthened customer loyalty
Transparent and proactive communication turns a simple purchase into a memorable experience.
Exception management
Be alerted to delivery issues in priority to act before the customer even notices.
No-code automation
Configure complex workflows in minutes without a single line of code.
Total scalability
Whether you ship 10 or 10,000 packages per month, the system handles alerts without delay.
Reliability and data protection
Swiftask applies enterprise-grade security standards for your easyship automations.
- Secure Easyship API: We use encrypted connections to synchronize your shipping data with Swiftask.
- GDPR compliance: Your customer data is processed in full compliance with privacy standards.
- Environment isolation: Each Swiftask workspace is siloed to ensure the security of your information.
- Constant monitoring: Monitor the health of your automations via a dedicated dashboard.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| Tracking ticket volume | High (e-commerce standard) | -60% on average |
| Support response time | Several hours | Instant (automated) |
| Customer satisfaction (CSAT) | Stable | Strongly increasing |
Take action with easyship
Drastically reduce 'Where is my order?' tickets and boost customer satisfaction.