Automated customer support: connect Droxy to your AI agents
Swiftask leverages your Droxy data to provide instant, accurate answers to your customers, 24/7, without overloading your team.
Result:
Delegate first-level support to AI and free up your experts for high-value tasks.
AI Agents
droxy
Connector droxy · Secure OAuth 2.0
Customer support overwhelmed by repetitive queries
Companies waste valuable time answering the same customer questions repeatedly. This operational burden leads to long response times, decreased customer satisfaction, and staff burnout.
Main negative impacts:
High response times
Customers wait hours or days for simple questions that are already documented in your knowledge bases.
Rising support costs
Increasing ticket volumes force companies to constantly hire new agents, directly impacting profitability.
Inconsistent answers
Without a centralized tool, answers vary from agent to agent, damaging brand image and customer trust.
Swiftask synchronizes your Droxy data with a dedicated AI agent. It draws from your knowledge base to answer customers instantly, ensuring precision and immediate availability.
BEFORE / AFTER
What changes with Swiftask
Traditional support
A customer asks a question. The ticket enters a queue. A human agent processes it hours later, searches for information in scattered documents, and writes a manual response.
With Swiftask + Droxy
The customer asks a question. The Swiftask AI agent instantly analyzes the Droxy content, generates a precise, contextual answer, and delivers it in seconds, 24/7.
Deploy your AI support in 4 key steps
1
STEP 1 : Centralize your data on Droxy
Ensure your knowledge base is up to date on Droxy. This is the source of truth for your agent.
2
STEP 2 : Connect Droxy to Swiftask
Integrate Droxy as a knowledge source in your Swiftask agent in a few clicks via our no-code interface.
3
STEP 3 : Configure tone and rules
Define your agent's personality and the scenarios for escalation to a human if the query is complex.
4
STEP 4 : Launch and optimize
Activate the agent and monitor conversations via the Swiftask dashboard to refine answers in real time.
Advanced capabilities of your support agent
The agent analyzes user intent, verifies the relevance of Droxy data, and adapts the response tone to the customer profile.
- Target connector: The agent performs the right actions in droxy based on event context.
- Automated actions: Automatic FAQ responses, semantic search in Droxy, complex ticket summarization, intelligent escalation to human agents, customer satisfaction tracking.
- Native governance: All interactions are archived in Swiftask for continuous quality analysis of your support.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-droxy@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Major operational benefits
24/7 availability
Your customers get instant answers, even outside business hours.
Reduced ticket volume
AI resolves up to 80% of recurring queries without human intervention.
Consistent messaging
Every answer is based on your official Droxy documents, ensuring perfect consistency.
Agent upskilling
Your staff focuses only on complex cases requiring human expertise.
Immediate scalability
Handle spikes in demand without adding extra staff.
Data privacy and control
Swiftask applies enterprise-grade security standards for your droxy automations.
- Securing Droxy data: Swiftask accesses your data via secure protocols, without unauthorized storage.
- AI governance: You keep full control over the information the AI is allowed to use to answer.
- GDPR compliance: The entire processing chain complies with European data protection standards.
- Continuous audit: Every generated answer is tracked, allowing for rigorous quality control by your teams.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable performance
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | Under 5 seconds |
| Automated resolution rate | 0% | Up to 80% |
| Cost per ticket | High (labor) | Dramatically reduced |
| Customer satisfaction (CSAT) | Variable | Optimized and stable |
Take action with droxy
Delegate first-level support to AI and free up your experts for high-value tasks.